1 of 1 High Availability Jobs in New Milton

resilient, cost-effective, and aligned with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with, Technical Operations, Change Management, and third-party suppliers to maintain high service standards and drive continuous improvement. IT Operations Management … service issues. Drive root cause analysis and preventative actions. Service Level Management Define and manage SLAs and OLAs. Monitor performance and lead service reviews. Identify and implement service improvements. ️ Availability Management Ensure services meet availability targets. Analyse and reduce service interruptions. Identify and mitigate single points of failure. Capacity Management Forecast future capacity needs. Monitor system performance and … field Certifications : ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability, and capacity principles Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL More ❯