1 of 1 High Availability Jobs in the Channel Islands

business objectives. • Serve as the subject matter expert on the capabilities and limitations of the Microsoft Teams platform, APIs (future), and developer tools, including those specific to telephony. • Translate high-level business goals into a clear, actionable vision for the development team. • Administer and maintain Microsoft Teams Phone System, including Direct Routing and Calling Plans across 30 plus sites. … Troubleshoot and resolve telephony-related issues, both software and physical hardware (e.g., headsets, desk phones). • Monitor system performance and ensure high availability and reliability. • Define and manage the user experience for voice features, including call queues, auto attendants, IVRs (Interactive Voice Response), and routing policies. • Gather requirements for complex call flows, voicemail settings, and call-handling rules More ❯