Contact Centre Senior Operations Manager
- Location
- Liverpool, England, United Kingdom
design and implementation of complex operational processes across multiple teams. A minimum of 2 A-Levels or an equivalent Level 3 Diploma. GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview … automation solutions within a contact centre environment. Experience leading multi-site contact centre operations. Fluency in community languages. Community languagesmay include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi,Gujerati, Polish, Serbian and Greek. (Dependent on programme). Degree or relevant ...