1st Line Technical Support Analyst (Customer Support Consultant)
Coventry, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Phocas Software
ETL process and data when required to confirm/diagnose customer support issues Document processes and procedures and update knowledge database Use Jira and Hubspot for maintaining project information and contact details, to document, track, monitor, and report support cases. Advocate for the end user; ensure they receive top quality more »
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