1 of 1 Human-Centred Design Jobs in the East of England

paid via an umbrella - Inside IR35 Stevenage in Hertfordshire - three days per week essential Essential: Strong experience working with ServiceNow ITSM (in design, product ownership, consultancy, or leadership roles). Deep understanding of ITSM processes (ITIL-aligned) and how users interact with them. Proven experience in customer experience … Incident, Request, Problem, Change, Knowledge, and Service Catalogue. Design, document, and optimise end-to-end service journeys using user-centred and design-thinking principles. Ensure consistent user experience across Employee Centre, portals, virtual agents, mobile, and notifications. Champion accessibility, usability, and simplicity across ...