tool as per the SOPs provided to the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, LotusNotes and email related issues. Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an more »
ITIL process on Incident Management and Service Request fulfilment Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, LotusNotes and email related issues more »
teams as and when required Skills Ability to communicate effectively with both internal and external contacts Computer literate and conversant with Word, Excel, LotusNotes, SAP and labelling software Good written and verbal communication Must be able to work diligently and accurately Must be able to work as more »