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Job Opportunity: ICT Service Desk Analyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT Service Desk Analyst to join our fabulous team in Hemel … Hempstead! The Role As an ICT Service Desk Analyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert 1st line Incident identification, support and … troubleshooting of all ICT Systems, Software and Hardware Take ownership of logged Incidents and Requests through to resolution if possible, escalate when all avenues have been exhausted Follow up the status of all assigned Tickets and ensure effective communication is provided at all stages Ensure Tickets escalated to more more »