2 ICT Service Desk Analyst Jobs

Job summary ICT Service Desk Analyst The Service Desk is the single point of contact for all ICT related incidents and service requests. The goal of the Service Desk is to facilitate the restoration of normal operational service with … minimal business impact on the Trust within agreed service levels and clinical/business priorities. The Service Desk also provides a mechanism for users to request and receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and/or new software requests. … Other teams in the ICT Department, such as Field Support, Systems Support, Information Governance and Infrastructure, support the Service Desk. The Service Desk Team consists of: Service Desk Analysts Service Desk Apprentices The Service Desk Supervisor The Service Desk more »

Job Opportunity: ICT Service Desk Analyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT Service Desk Analyst to join our … fabulous team in Hemel Hempstead! The Role As an ICT Service Desk Analyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert … 1st line Incident identification, support and troubleshooting of all ICT Systems, Software and Hardware Take ownership of logged Incidents and Requests through to resolution if possible, escalate when all avenues have been exhausted Follow up the status of all assigned Tickets and ensure effective communication is provided at all more »