2 ICT Support Jobs in Hertfordshire

Systems are an IT Company based in Watford, this is an exciting opportunity to join a friendly, close knit small team in an IT Support role offering variety and plenty of scope to learn new skills for the right candidate. Role As an IT Support Apprentice your key … responsibilities will be: Providing technical telephone, remote, onsite and email support Log calls in the helpdesk call logging system Diagnose and troubleshoot hardware, network and software issues Manage users and permissions within Active Directory Install & Configure Hardware & Software Monitor remote backup systems Migration of systems to Cloud such as … player Experience with VMware/Hyper-V Willing to learn and improve skill set with on-the-job training. Training Programme: Information Communications Technician – Support Technician Pathway During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace more »

decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with providing solutions to enhance customer experience e.g. contributing to knowledge bases on various platforms … supported sites in adjacent counties as required. The role covers the hours of 08h00 - 17h00. Main Duties: Provide a wide range of services to support, fix and maintain hardware and software across HBLICT's partner organisations. This includes, but is not limited to, attending sites and using remote tools … to achieve prompt and effective resolution. Accurately log all support/service interactions through ITSM tool and processes Respond promptly to requests for support/service in person, via inbound communication channels Participate in regular team meetings Attend and contribute to regular appraisal and personal development meetings Manage more »