2 of 2 IP Telephony Jobs in the South East

Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary technical escalation resource for complex infrastructure challenges while coaching and developing junior … requirements into technical architecture, and facilitate knowledge transfer through comprehensive documentation and stakeholder presentations Requirements & Qualifications: At least 5 years of work experience with Contact Centre Engineering and some Telephony/VoIP development At least 3 years of work experience in a contact centre environment Extensively Hands-on with NICE CXone, Genesys, Avaya, or Cisco platforms Strong understanding of … telephony, including SIP, PSTN, SBCs, and IP telephony Experience with API integration with CRMs (Salesforce, Dynamics) and enterprise systems Excellent stakeholder management across technical and business teams Certifications - Contact centre platform certifications preferred (NICE, Genesys, Cisco, Avaya) To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those More ❯

Significant Experience in managing large scale, complex networks Experience in configuring & managing advanced networks Desirable Proven experience in managing IT Projects Knowledge of routing, switching and wireless Knowledge of IP telephony and voicemail systems Knowledge of installing and troubleshooting analogue and digital telephone systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders More ❯