2 of 2 ISO/IEC 20000 Jobs in Belfast

of the fastest-growing consultancies globally. UK & Ireland’s premier Oracle, Microsoft & AWS partner Market leader in Oracle ERP and Cloud Applications Consulting, implementation, and support services 3200+strong, €347m / £302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle Cloud Service Delivery Manager YOU MUST BE SC CLEARED … Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new / additional work. Qualifications You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems. Skills such as the ability … part of fostering our diversity, inclusion, and belonging schemes. Quarterly performance-related profit share Certified Great Place to Work for 10 years in a row Flexible mix of Remote / Hybrid working options Pension, Private Healthcare Cover, Life Assurance plus This is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK. PLUS More ❯

Responsible for the execution of the process controls, ensuring that internal support groups, vendors, suppliers, customers comply with process and content standards. Interface and collaborate with other processes and / or business functions to ensure they can leverage the benefits provided by the ITIL processes. Own and manage escalations relating to Knowledge Management for the business. Manage and leverage … with KCS best practice. Good working knowledge of KCS methodology. Experience designing workflows and processes. 3 years ITIL Operational experience and a strong knowledge of ITIL v4 and ISO 20000. Experience operating and managing within an IT Service Management environment. Good level of technical understanding. Excellent English communication skills (written and oral), with experience interacting with all levels … well as the solutions necessary to maintain and improve processes. Able to work both as part of a team and as an individual. Strong people skills and a coaching / mentoring mentality. KCS certification(s) Understanding and experience of ServiceNow Additional Information We don’t believe hiring is a tick box exercise, so if you feel that you don More ❯