1 of 1 ISO/IEC 20000 Jobs in West London

Perform Pre Cable and Pre deploy duties in cases where circuits and client sites are yet to be delivered or readied by vendors. Troubleshoot / Investigate and rectify circuit connection errors & circuit / hardware down scenarios using ServiceNow ticketing system and working closely with internal teams. Participate in … a Rota system to provide out of hours migration / switch over works providing on-site support if required to client premises nationwide. Perform Hardware upgrades on legacy equipment and re-cable as instructed. Participate in on-call / out of hours duties on various planned and unplanned … order of received tickets, workload for each day. Keep in line with internal and client agreed SLAs surrounding time taken to deliver each ticket / site deployment dependent on geographical location. Maintain a professional and disciplined approach at all times when working within Exponential-e Client Premises, Data Centres More ❯