16 of 16 ISO/IEC 20000 Jobs in the UK excluding London

activities for the RCS1 and FIRCTS programmes, ensuring alignment with contractual obligations and customer satisfaction. Responsible and accountable for ensuring execution of Sustainment deliverables to cost, schedule and technical / performance. Manages the delivery of services to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded; ensures that all sustainment teams have a … clear understanding of requirements; builds and maintains strong relationships, is responsible as a CAM for relevant accounts / work packages, provides day-to-day advice and support ensuring service quality and delivery standards, identifies service needs, plans the service delivery and proactively supports cost reductions. Key Responsibilities Act as the primary point of contact for the LMUK Sustainment Organisation … relevant regulations, standards and best practices. Required skills, qualifications and experience Experience in service delivery management, with a strong understanding of service management frameworks (e.g., ITIL, ISO / IEC 20000) Experience working with ILS delivery frameworks (e.g Def-Stan 00-600) Experience working with MOD customer Project Management experience Experience supporting complex Experience More ❯

activities for the RCS1 and FIRCTS programmes, ensuring alignment with contractual obligations and customer satisfaction. Responsible and accountable for ensuring execution of Sustainment deliverables to cost, schedule and technical / performance. Manages the delivery of services to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded; ensures that all sustainment teams have a … clear understanding of requirements; builds and maintains strong relationships, is responsible as a CAM for relevant accounts / work packages, provides day-to-day advice and support ensuring service quality and delivery standards, identifies service needs, plans the service delivery and proactively supports cost reductions. Key Responsibilities Act as the primary point of contact for the LMUK Sustainment Organisation … relevant regulations, standards and best practices. Required skills, qualifications and experience Experience in service delivery management, with a strong understanding of service management frameworks (e.g., ITIL, ISO / IEC 20000) Experience working with ILS delivery frameworks (e.g Def-Stan 00-600) Experience working with MOD customer Project Management experience Experience supporting complex Experience More ❯

isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible. A video about the Royal Surrey - https: / / www.youtube.com / watch?v=R96pMboIYdo Job description Job responsibilities The Clinical Informatics Programme Manager is responsible for the delivery of all aspects of the Clinical Informatics … of the Digital across the Trust. Person Specification Qualifications Essential Masters level degree or equivalent Evidence of continuous professional development and Professional qualifications (e.g. ITIL and COBIT) Prince 2 / MSP or other project and programme management certifications Desirable Chartered IT Professional (CITP) Recognised management qualification or equivalent experience Knowledge Essential Significant experience of working within a large scale … here Criminal records checks for overseas applicants. Employer details Employer name Royal Surrey NHS Foundation Trust Address Royal Surrey NHS Foundation Trust Guildford GU2 7XX Employer's website https: / / www.royalsurrey.nhs.uk / More ❯

focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You’ll Do Service Desk Management: Deliver L1 / L2 support and user onboarding / offboarding; act as first point of escalation. ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations. Process Ownership … Define and maintain incident, problem, change, request, and knowledge management processes. Vendor / SLA Tracking: Monitor vendor SLAs, manage escalations, and report performance. Knowledge Base: Develop and maintain internal documentation, policies, and self-service resources. Metrics & Reporting: Track and report on key service metrics (ticket volumes, resolution times, user satisfaction). Collaboration: Work with IT Ops Lead to ensure … infra / platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in a fast More ❯

focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You’ll Do Service Desk Management: Deliver L1 / L2 support and user onboarding / offboarding; act as first point of escalation. ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations. Process Ownership … Define and maintain incident, problem, change, request, and knowledge management processes. Vendor / SLA Tracking: Monitor vendor SLAs, manage escalations, and report performance. Knowledge Base: Develop and maintain internal documentation, policies, and self-service resources. Metrics & Reporting: Track and report on key service metrics (ticket volumes, resolution times, user satisfaction). Collaboration: Work with IT Ops Lead to ensure … infra / platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in a fast More ❯

focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You’ll Do Service Desk Management: Deliver L1 / L2 support and user onboarding / offboarding; act as first point of escalation. ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations. Process Ownership … Define and maintain incident, problem, change, request, and knowledge management processes. Vendor / SLA Tracking: Monitor vendor SLAs, manage escalations, and report performance. Knowledge Base: Develop and maintain internal documentation, policies, and self-service resources. Metrics & Reporting: Track and report on key service metrics (ticket volumes, resolution times, user satisfaction). Collaboration: Work with IT Ops Lead to ensure … infra / platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in a fast More ❯

following: Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy / sell (FTE) 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer More ❯

MS Excel. Must be eligible for UK Security Clearance Desirable skills: Previous experience in a Problem Management environment is advantageous. ITIL Foundation Accreditation is desirable. Experience of the ISO 20000 Service Management Standard would be a benefit. Technical background would be of benefit. Additional Information We pride ourselves in offering an excellent benefits package, including an … following: Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy / sell (FTE) 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer More ❯

effective solutions. Benefits include: 401(k), health, dental, vision insurance, life insurance, disability coverage, paid time off, and professional development support. Job Responsibilities: Develop data warehousing blueprints, evaluate hardware / software platforms, and integrate systems. Assess reusability of current data for analysis. Design data warehouses, including data design, database architecture, and metadata management. Build relational databases, perform data access … analysis, and design archive / recovery processes. Review and develop object / data models and metadata repositories for better data management. Knowledge of cybersecurity, privacy principles, networking, protocols, and risk management is required. Maintain databases and optimize performance. Understand database management systems, query languages, and data warehousing principles. Manage physical and virtual data storage media. Communicate effectively with … team members and stakeholders. Required Skills: MS / MA in Computer Science with 10 years' experience or BA / BS with 12 years' experience in data management, programming, and architecture. Eligibility for Top Secret clearance with completed T5 investigation. Must hold four Microsoft Certifications from specified options, including Azure and Security certifications. Alternatively, at least one role-based More ❯

Manager to lead the full service design lifecycle-from research and ideation through to prototyping and implementation. Key Requirements: Strong understanding of ITIL best practices and experience with ISO standards (20000 & 27001). Proficient in service design principles, tools, and methodologies. Skilled in problem … solving, analysis, and managing multiple tasks efficiently. Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong reporting and documentation skills. Excellent customer service mindset and experience working with internal / external stakeholders and vendors. Strong communication skills-able to explain technical concepts to non-technical audiences. Highly organized with keen attention to detail and the ability to build effective More ❯

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring More ❯

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring More ❯

Service Architect Overview Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering More ❯

GRC Project Manager (Contract) Remote Day Rate: £500 £600 (Outside IR35) 6 month FTC TwinStream was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we re a trusted consultancy delivering More ❯

GRC Project Manager (Contract) – Remote | Day Rate: £500 – £600 (Outside IR35) | 6 month FTC TwinStream was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we’re a trusted consultancy delivering More ❯

GRC Project Manager (Contract) – Remote | Day Rate: £500 – £600 (Outside IR35) | 6 month FTC TwinStream was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we’re a trusted consultancy delivering More ❯