1 of 1 ISO/IEC 20000 Jobs in the West Midlands

printers. Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and / or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate … multi-site, nationwide service environment. Experience delivering quality services in compliance with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ...