16 of 16 ISO/IEC 20000 Jobs in England

managed services * Conduct regular one-to-ones, performance reviews, and development planning * Maintain and improve service management practices aligned with ISO / IEC 20000-1 * Identify and deliver service improvement initiatives * Use service data and feedback to inform decision-making * Collaborate with Security … Service Delivery Manager or similar role within IT services * Strong background leading and developing technical teams * Experience working within an ISO / IEC 20000-1 aligned environment (using it to improve service, not just for compliance) * Solid understanding of IT service management principles ...

primarily Service Now but also covering Sharepoint and Microsoft365 improvements as required). The role will be expected to cover requirements capture / definition, managing the suppliers, users, IT admins required as part of the project, completing system testing and project managing the full delivery. Main Duties This role … will work closely with the CIO to deliver a number of improvement / migration projects for a number of Corporate IT Systems / applications. The primary areas of responsibility will include, but not limited to: Technical Project Management Managing the GM UK Corporate IT Projects (see list below ...

Lead Service Designer / SC Cleared / DV Cleared / Inside IR35 / £580 / 6 Months / Contract / Milton Keynes A Service Designer is required to lead the coordination of Service Design activity across the Technology and Operations portfolio within … Computer Science or Information Technology. Holds professional level certifications such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO / IEC 20000 Practitioner (Service Management Standard), Service Integration and Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. Translate business ...

Drive operational excellence across ITIL-aligned processes (Incident, Problem, Change, Release, Capacity) Ensure compliance with regulatory, security and audit requirements, including ISO / CE+ controls Champion user experience, service integration and digital service maturity What success looks like - In the short term, you will: Establish regular … resilience and compliance A passion for continuous improvement and service excellence Essential qualifications & experience - Senior service management certifications (e.g. ITIL Expert, ISO / IEC 20000, COBIT , SIAM or equivalent) 10+ years' experience in IT service management or operations leadership Demonstrated experience managing large ...

Service Design Lead - 6-Month Contract | £590 / day | Inside IR35 | 3 Days / Week | Milton Keynes | Active SC Clearance Required We are seeking an experienced Service Design Lead to join a high-profile government programme for a 6-month contract. This role is inside IR35 , based … requires an Active SC Clearance . The role offers a flexible 3 days per week onsite and a competitive daily rate of £590 / day . Key Responsibilities: Lead end-to-end service design for large-scale IT and digital services, translating business, user, and operational requirements into coherent ...

Defence (KiD) Defence Logistics Framework (DLF) Experience in service delivery management, with a strong understanding of service management frameworks (e.g., ITIL, ISO / IEC 20000) Experience working in a bid / proposal environment including understanding customer requirements and the tasks needed … demonstrate compliance, estimating costs / hours, generating and developing proposal content such as ILS plans etc. Experience and understanding of supportability analysis on systems. Experience managing proposal finances Understanding of relevant standards and legislation(Civil and Military) Experiencing in planning, organising, and coordinating resources, timelines, and deliverables Strong customer ...

Infrastructure experience Proven experience managing complex, multi-team technical changes with minimal disruption Excellent communication, stakeholder management and problem-solving skills Experience chairing CAB / ECAB and managing end-to-end change lifecycles Desirables Experience working with modern DevOps toolchains (e.g. Jira) Exposure to Agile / DevOps ways … working Knowledge of standards such as ISO27001 and ISO / IEC 20000 The Company This company delivers innovative SaaS solutions that are transforming their sector. Their growing global customer base values the high-quality product and service they provide, and they invest heavily ...

quality, and trade-offs. • Experience in designing business continuity, disaster recovery, and resilience solutions. • ITIL certified, BCS Certificate in Service Design, ISO / IEC 20000 Practitioner (Service Management Standard), Service Integration & Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. • Current … this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion / belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment ...

code development platform certification (e.g., AppSheet) Additional technical qualifications demonstrating breadth of digital knowledge An appreciation of the complimentary quality standard ISO / IEC 20000 and (phone number removed) What's next? Apply today, so we can make a difference for generations ...

ISO and Compliance Manager Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £40,000 - £45,000 DoE + Profit Share + Benefits Hours: 37.5 hours per week The Role Are you an experienced ISO and Compliance Manager, who ensures an organisation maintains full adherence … ISO 27001, ISO 20000, and ISO 14001 management systems. Coordinating internal audit schedules. Supporting external surveillance / recertification audits. Maintaining controlled documentation and evidence of conformity. Leading the annual DSPT submission and maintaining DSPT evidence libraries. Planning and coordinating Cyber Essentials ...

ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling / patching Perform cabling / patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst … Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances / upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down / Faults and any other works deemed Out Of Hours Internally ...

ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling / patching Perform cabling / patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst … Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances / upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down / Faults and any other works deemed Out Of Hours Internally ...

Service Management leadership role Experience operating within complex or regulated environments Strong experience implementing and governing ITIL 4 aligned processes Experience working in ITIL / ITSM environments Experience using ITSM tools such as Halo, ServiceNow, Remedy or Jira Service Management Experience integrating service requirements into supplier contracts Proven experience … managing suppliers and stakeholders within complex SLA frameworks Deep understanding of Service Management within public cloud and hybrid hosting environments Familiarity with ISO 20000 and ISO 27001 standards Understanding of SIAM principles Knowledge of Microsoft enterprise technologies including Active Directory and Azure AD Strong ...

Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst / Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide … communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging / management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service ...

services, ensuring clarity in scope, features, performance, SLAs, support, and delivery model. Develop and maintain service artefacts, including service blueprints, runbooks, RACI matrices, onboarding / offboarding guides. Work closely with Product Managers to define viable service offerings that align with market needs and technical capabilities. Collaborate with delivery, operations … 20000). Understanding of commercial modelling including cost-to-serve and pricing strategies. Experience working within Agile or hybrid development / delivery environments. Certification in ITIL v4, SIAM, or similar service management methodologies. Protecting your privacy and the security of your data is a longstanding top priority ...

Service Architect Must have an Active DV Clearance An opportunity is available for an experienced Service Architect to design and shape end to end service models for complex, high value IT deliveries within secure environments. ...