and insights when required. Address technical queries from internal and external stakeholders, providing solutions and escalating issues when necessary. Provide support to uphold ISO27001 and CyberEssentials Plus certifications. Supervise the IT Support Technician to ensure: Timely completion of maintenance tasks. Progress in training and skill … upgrade plans to ensure continuous system reliability and security. Skill Requirements Technical Skills IT Infrastructure and Networking Knowledge of network architecture and protocols (TCP / IP, DNS, DHCP, etc.). Proficiency in managing servers, storage, and data centres. Familiarity with Azure cloud platforms. Understanding virtualization and containerization (Hyper-V … . Experience with Asset Management. Cybersecurity and Risk Management Understanding cybersecurity frameworks (ISO27001, NIST). Knowledge of firewalls, IDS / IPS, and antivirus systems. Incident response and disaster recovery planning. Awareness of compliance regulations (GDPR, HIPAA, etc.). Cloud Computing Expertise in cloud services More ❯
Policy Development and Compliance: Establish and enforce security policies, procedures, and best practices. Ensure continued compliance with industry standards, regulations, and certifications (e.g., ISO27001, GDPR, SOC 2). Incident Response and Management: Maintain and where needed develop incident response plans. Lead investigations and response efforts … and Infrastructure Oversight: Oversee the design, implementation, and maintenance of security tools and technologies in Microsoft Windows network and Azure environment (e.g., firewalls, IDS / IPS, endpoint security). Collaborate with IT teams to secure networks, systems, and applications. Training and Awareness: Provide input to and improve security training More ❯
Policy Development and Compliance: Establish and enforce security policies, procedures, and best practices. Ensure continued compliance with industry standards, regulations, and certifications (e.g., ISO27001, GDPR, SOC 2). Incident Response and Management: Maintain and where needed develop incident response plans. Lead investigations and response efforts … and Infrastructure Oversight: Oversee the design, implementation, and maintenance of security tools and technologies in Microsoft Windows network and Azure environment (e.g., firewalls, IDS / IPS, endpoint security). Collaborate with IT teams to secure networks, systems, and applications. Training and Awareness: Provide input to and improve security training More ❯
z2bz0 years of Service Desk management experience in a busy MSP environment. 5+ years of Support Engineer experience at 1st, 2nd and / or 3rd line support. 3+ years' experience in leading a team of technical support engineers, in server, network, and cloud technologies. Proven Operational and technical knowledge … and experience in Implementing support call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels. Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department. Ability to demonstrate proven and great experience in delivering ITIL … v3 Service Delivery. Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master. Advanced Windows Server, Cloud and networking technical support and project experience. ISO27001 understanding at an operational level. ITIL v3 Service Delivery qualifications in detailed knowledge of. Project Management skills. Prince2, PMBOX, PMP, PMI. More ❯
