you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, MicrosoftOffice365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line … rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of MicrosoftOffice & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive … What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft365 ecosystem - Support and configuration of Exchange More ❯
Bromley, Kent, England, United Kingdom Hybrid / WFH Options
vertex-it-solutions
and knowledge bases for troubleshooting Configure and maintain user profiles and system access Assist with hardware setup, installation, and maintenance Support key applications, including Windows 10/11 and Microsoft365 Skills & Experience Required: At least one year of experience in an IT Support role Proficiency with Microsoft Windows OS, MS Office Suite, and hardware troubleshooting More ❯
UB3, Hayes, Greater London, United Kingdom Hybrid / WFH Options
Uniting People
minimal supervision Ability to build strong relationships quickly with team members and collaborate across teams Solid competency in use of MicrosoftOffice tools, including Microsoft Windows, Teams, Office365 Confident in taking an active role during meetings, speaking up, and keeping the camera on to foster a more engaging remote work environment Interest and some knowledge of the structure More ❯
Bromley, Kent, United Kingdom Hybrid / WFH Options
RM Education
Laptops, Chromebooks and Tablets. Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment. Basic wired and wireless networking and troubleshooting Image build and deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of More ❯