you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, MicrosoftOffice365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line … rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of MicrosoftOffice & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive … What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft365 ecosystem – Support and configuration of Exchange More ❯
london (bromley), south east england, united kingdom
CONEX EUROPE LIMITED
play a key role within the Technology, Innovation and Change team. The firm is expanding and to ensure colleagues get the most out of the tools used every day, Microsoft365, the service desk, etc.. they now wish to hire a Digital Learning specialist. You'll take ownership of how they document and share knowledge, creating clear … ...you'll be the person who simplifies technology for non-technical people. Experience required Delivering the IT elements of the firm's induction and trainee Training programmesTraining expertise in Microsoft365 suite.Familiarity with Windows 10/11 desktops.Familiarity with Apple iOS devices.Experience in Technical Writing and documentation, producing training materials and user guides.Running Live groups and live More ❯
play a key role within the Technology, Innovation and Change team. The firm is expanding and to ensure colleagues get the most out of the tools used every day, Microsoft365, the service desk, etc.. they now wish to hire a Digital Learning specialist. You'll take ownership of how they document and share knowledge, creating clear … ll be the person who simplifies technology for non-technical people. Experience required Delivering the IT elements of the firm's induction and trainee Training programmes Training expertise in Microsoft365 suite. Familiarity with Windows 10/11 desktops. Familiarity with Apple iOS devices. Experience in Technical Writing and documentation, producing training materials and user guides. Running More ❯
with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members Training Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship? The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to: Learn on-premises and … cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft365 fundamentals qualification Functional Skills in maths and English, if required Get an introduction to Windows, Linux and PowerShell 90% of QA apprentices secure permanent employment after finishing their apprenticeship. More ❯
team. You will be tasked with the following, - Experience working within an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/11 desktops, Intune, Autopilot. - A knack for explaining tech in plain language, without jargon. - Excellent More ❯
Bromley, Greater London, Bromley Town, United Kingdom
Devonshire Hayes Recruitment Specialists Ltd
team. You will be tasked with the following, - Experience working within an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/11 desktops, Intune, Autopilot. - A knack for explaining tech in plain language, without jargon. - Excellent More ❯
tickets, ensuring timely resolution. Escalate issues when required while maintaining clear communication with customers. Skills & Experience Previous experience in a 2nd line/desktop support role. Knowledge of Windows, Microsoft365, Active Directory and general networking. Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Clean UK driving licence company van provided for travel More ❯
with everyday tools. - Develop training materials such as slides, quick reference cards, and e-learning modules. - Experience in technical writing or IT training (ideally both). - Strong knowledge of Microsoft365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint). - Familiarity with Windows 10/11 desktops. - Familiarity with Apple iOS devices. This is a hybrid opportunity, you More ❯
Bromley, Greater London, Bromley Town, United Kingdom
Devonshire Hayes Recruitment Specialists Ltd
with everyday tools. - Develop training materials such as slides, quick reference cards, and e-learning modules. - Experience in technical writing or IT training (ideally both). - Strong knowledge of Microsoft365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint). - Familiarity with Windows 10/11 desktops. - Familiarity with Apple iOS devices. This is a hybrid opportunity, you More ❯
play a key role within the Technology, Innovation and Change team. The firm is expanding and to ensure colleagues get the most out of the tools used every day, Microsoft365, the service desk, etc click apply for full job details More ❯
IT support and managed service delivery CompTIA A+, Network A+ or Microsoft Certified Experience with remote support tools and ticketing systems Proficient in Windows operating systems, Active Directory, Office365 and Networking Excellent understanding in troubleshooting hardware, software and networking Willing to travel to customer sites as and when needed Must hold a full driving licence IT Support Engineer - Orpington More ❯