IT Manager - Supplier & Service Management - Hybrid
Ealing, Sheldon Square, Greater London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
RecruitmentRevolution.com
workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT / telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily / weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register … and support ISO / cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset register • Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits • Communicate clearly with execs; use NPS / CSAT to improve supplier service What You’ll Bring to the Team: • Managed multi-supplier, outsourced IT & telecoms contracts end … Understanding Microsoft Cloud environment • Run IT Teams across Microsoft stack • Led RFPs, contract negotiations, and vendor performance reviews • Tracked SLAs and supported supplier-led change projects • Familiar with ISO 27001, GDPR, and risk reporting • Clear communicator with execs, users, and vendors • Data-driven; focused on cost, service, and risk improvement Certifications & Education: • ITIL v4 Managing Professional More ❯
Employment Type: Permanent
Salary: £40000 - £60000/annum Plus up to 10% annual bonus
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