enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR / contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM / … PCI-DSS, ISO27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. DevOps & Automation Establish CI / CD pipelines for Lambda, Lex bots, contact flows, and infrastructure using CloudFormation, Terraform, or CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs / SLAs including AHT, CSAT / NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO / ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture or engineering roles, including More ❯
enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR / contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM / … PCI-DSS, ISO27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. DevOps & Automation Establish CI / CD pipelines for Lambda, Lex bots, contact flows, and infrastructure using CloudFormation, Terraform, or CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs / SLAs including AHT, CSAT / NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO / ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture or engineering roles, including More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Verelogic IT Recruitment
enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR / contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM / … PCI-DSS, ISO27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. DevOps & Automation Establish CI / CD pipelines for Lambda, Lex bots, contact flows, and infrastructure using CloudFormation, Terraform, or CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs / SLAs including AHT, CSAT / NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO / ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture or engineering roles, including More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Cathcart Technology
infrastructure, and applications. ** Evaluate projects and initiatives for security risks, recommending appropriate mitigation and controls. ** Develop and maintain security frameworks and standards aligned to recognised best practice (e.g. ISO27001, NIST, CIS). ** Ensure compliance with client and regulatory security obligations across all platforms and services. ** Collaborate with IT, Security Operations, and Risk teams to ensure … background in information security architecture and governance across enterprise environments. ** Expertise with Azure and Microsoft 365 security tooling and cloud security principles. ** Strong understanding of frameworks such as ISO27001, NIST, and the Well Architected Framework. ** Experience with technologies such as SIEM, DLP, IAM, EDR, WAF, and SASE. ** Ability to communicate complex technical concepts to both More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
InfinityQuest Ltd,
Role: - Solution Architect (Amazon Connect Architect) Location: Glasgow, UK (Hybrid) (3 Days onsite in a week is Mandatory) Duration: Both Contract & Permanent position Required Qualifications:- 15+ years in architecture / engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC … Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation / Terraform / CDK) and serverless development (Node.js / Python). Preferred Qualifications:- AWS Solutions Architect Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom / Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare / public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics:- Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT / NPS, and reduced AHT. Full migration from legacy platforms within agreed More ❯
Proven Senior Solutions Architect / Technical Solutions Architect required to lead the design and delivery of enterprise-grade, AWS contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record as a principal-level Architect of … technology decisions with global compliance standards. The role will involve end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. You will design and implement IVR / contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities and be responsible for integrating API-driven architectures using AWS services. Key Skills Extensive contact centre technologies … EventBridge, Kinesis, CloudWatch, DynamoDB Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO27001, NHS DSP Toolkit) Hands-on experience with IaC (CloudFormation / Terraform / CDK) and serverless development (Node.js / Python) Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next week More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Stott and May
information and cloud security, particularly Azure and Microsoft 365 . Hands-on experience with SIEM, DLP, IAM, EDR, WAF, and SASE tools. Solid understanding of frameworks such as ISO27001, NIST, CIS, and the Well-Architected Framework . Relevant qualifications such as CISA, CISM, SABSA, or TOGAF (preferred). Excellent communicator who can translate complex security More ❯
close them. Knowledge of project management methodologies and frameworks. Excellent people management skills Excellent communication and interpersonal skills Experience Coaching and mentoring an IT Security team. Experience with ISO 27001. Audit experience. I n return; In addition to the great training and the opportunity to develop your personal, technical and leadership skills - company perks include: Generous Holiday Competitive More ❯
data protection legislation (e.g., GDPR) - Knowledge of project management methodologies and frameworks - Excellent communication, interpersonal, and problem-solving skills - Ideally CISSP certified or working towards this - Experience with ISO27001 and conducting audits is desirable The client offers a comprehensive benefits package including a leading non-contributory pension, private medical insurance, free onsite parking, as well More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Careers Plus
years’ experience in an infrastructure or systems engineering position. In-depth understanding of Microsoft 365, Azure AD, and Windows Server (2016–2022) . Strong networking knowledge (DNS, DHCP, LAN / WAN, VPNs, Firewalls). Experience with backup and DR solutions such as Veeam or Azure Backup. Familiarity with virtualisation platforms (VMware or Hyper-V). Strong troubleshooting, project delivery … and documentation skills. Scripting ability with PowerShell advantageous. Awareness of ISO27001 or similar security standards beneficial. What’s on Offer Competitive salary up to £45,000 depending on experience. Hybrid working model (3 days in office, 2 days remote). 33 days annual leave (including bank holidays). Pension contribution and professional development support. Exposure More ❯
technical background across Microsoft technologies, networking, and unified communications. ** Experience with telephony platforms (e.g. Avaya, Cisco, Genesys, or similar) would be highly advantageous. ** Sound understanding of cybersecurity standards, including ISO27001, PCI, and Cyber Essentials Plus. ** Excellent supplier management and contract governance experience. ** Strong communicator and influencer, comfortable engaging at all levels of the organisation. What’s on Offer: The salary More ❯
Glasgow, City of Glasgow, United Kingdom Hybrid / WFH Options
Cathcart Technology
technical background across Microsoft technologies, networking, and unified communications. ** Experience with telephony platforms (e.g. Avaya, Cisco, Genesys, or similar) would be highly advantageous. ** Sound understanding of cybersecurity standards, including ISO27001, PCI, and Cyber Essentials Plus. ** Excellent supplier management and contract governance experience. ** Strong communicator and influencer, comfortable engaging at all levels of the organisation. What's on Offer: The salary More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Cathcart Technology
technical background across Microsoft technologies, networking, and unified communications. ** Experience with telephony platforms (e.g. Avaya, Cisco, Genesys, or similar) would be highly advantageous. ** Sound understanding of cybersecurity standards, including ISO27001, PCI, and Cyber Essentials Plus. ** Excellent supplier management and contract governance experience. ** Strong communicator and influencer, comfortable engaging at all levels of the organisation. What's on Offer: The salary More ❯
Information Security Manager Up to £65,000 Glasgow / Hybrid 3 days in office I'm looking for an Information Security Manager to work for a Glasgow-based client who are looking to harden their GRC policies and controls focusing heavily on PCI-DSS and ISO27001. This is a GRC-led leadership position and is integral to this organisation More ❯
Information Security Manager Up to £65,000 Glasgow / Hybrid 3 days in office I'm looking for an Information Security Manager to work for a Glasgow-based client who are looking to harden their GRC policies and controls focusing heavily on PCI-DSS and ISO27001.This is a GRC-led leadership position and is integral to this organisation's … candidate will have worked autonomously in this capacity previously.This role does not provide sponsorship. What You'll Be Doing: Assisting the Head of IT with developing the scope for ISO27001 certificationAchieving ISO27001 certification further down the lineCoordinating the client's efforts to achieve / maintain compliance with PCI-DSS and NIS.Leading a small but growing information security function.Liaising with … maintaining and developing security compliance in line with PCI-DSS and ISO27001.Experience working in an Information Security function in a managerial / mentorship capacity.Practical knowledge of PCI-DSS, ISO27001 and NIST. Experience implementing and validating security controls.Experience developing and improving long-term security strategies based on your knowledge of industry standardsA go-getter who's able to work autonomously More ❯
Information Security Manager Up to £65,000 Glasgow / Hybrid 3 days in office I'm looking for an Information Security Manager to work for a Glasgow-based client who are looking to harden their GRC policies and controls focusing heavily on PCI-DSS and ISO27001. This is a GRC-led leadership position and is integral to this organisation … will have worked autonomously in this capacity previously. This role does not provide sponsorship. What You'll Be Doing: Assisting the Head of IT with developing the scope for ISO27001 certification Achieving ISO27001 certification further down the line Coordinating the client's efforts to achieve / maintain compliance with PCI-DSS and NIS. Leading a small but growing information … developing security compliance in line with PCI-DSS and ISO27001. Experience working in an Information Security function in a managerial / mentorship capacity. Practical knowledge of PCI-DSS, ISO27001 and NIST. Experience implementing and validating security controls. Experience developing and improving long-term security strategies based on your knowledge of industry standards A go-getter who's able to More ❯
Information Security Manager Up to £65,000 Glasgow / Hybrid 3 days in office I'm looking for an Information Security Manager to work for a Glasgow-based client who are looking to harden their GRC policies and controls focusing heavily on PCI-DSS and ISO27001. This is a GRC-led leadership position and is integral to this organisation … will have worked autonomously in this capacity previously. This role does not provide sponsorship. What You'll Be Doing: Assisting the Head of IT with developing the scope for ISO27001 certification Achieving ISO27001 certification further down the line Coordinating the client's efforts to achieve / maintain compliance with PCI-DSS and NIS. Leading a small but growing information … developing security compliance in line with PCI-DSS and ISO27001. Experience working in an Information Security function in a managerial / mentorship capacity. Practical knowledge of PCI-DSS, ISO27001 and NIST. Experience implementing and validating security controls. Experience developing and improving long-term security strategies based on your knowledge of industry standards A go-getter who's able to More ❯
Employment Type: Permanent
Salary: £60000 - £65000/annum Up to £65,000 plus great benefits
fit.What you’ll be doing: Developing and delivering compliance strategy and frameworks. Leading internal audits to check policies and processes are being followed. Managing ISO accreditations (ISO9001, ISO27001, ISO22301, ISO45001, ISO14001). Overseeing PCI and FCA compliance requirements. Managing and testing business continuity plans. Identifying risks and working with senior leaders to address them. Drafting, updating, and rolling … cyber security partners. Spotting opportunities for smarter ways of working and driving improvements. What we’re looking for: 3+ years’ experience in compliance, risk, or audit. Experience with ISO standards and external audits. Strong background in policy writing and review. Knowledge of data protection legislation and its impact on businesses. Excellent communication and relationship-building skills. Confident working More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Kura
focussing on insights and continuous improvement with a need to be an out of the box thinker. Role details: Be conversant in ISO Standards that include: ISO9001, ISO27001, ISO22301, ISO45001 and ISO14001, maintain all ISO Standards and accreditations and associated internal policies and procedures. Support and maintain positive relationships with any relevant regulatory bodies. Management & Testing … and promote quality improvements and efficiencies along with risk mitigation based on actionable insights. Leading and supporting the Quality Team. Requirements: Essential Previous success in delivering comprehensive quality assurance / continuous improvement strategies. Experience in a contact centre, business improvement role. Knowledge and understanding of the ISO Standards and audit procedures Experience of risk management / … legislation, how it impacts the business and data subjects. Benefits: Salary up to £50,000.00 DOE + employee benefits Bonus Opportunity 30 Days Paid Holiday Hybrid Working Enhanced Maternity / Paternity Cover Comprehensive training to ensure you have the tools to do your job Relaxed Dress Code Positive working environment Plus much more! INDQC1 Next steps:Feel ready to More ❯
