1 ISO/IEC 27001 Jobs in Wilmslow

IT Service Desk - 2nd Line Support Analyst Reports To: 2nd Line Team Leader Location: Wilmslow / Remote Hours of Work: Mon-Fri 8 am-6 pm (Rota shifts) Salary: £28000 per annum The Role The IT Service Desk is the single point of contact for all IT services, requests … in a similar role preferably with ITIL and Microsoft certifications. Duties Include but not limited to: * Performance and capacity monitoring of systems and environments * ISO27001 compliance monitoring and proactive / reactive management of issues * Resolution of escalated colleague service requests or incidents as assigned within SLA * Supporting 1st Line … Support / Service Desk in busy periods * Set up new hardware such as PCs, Laptops, iPhones and iPads. * General end-user compute support tasks * Liaising with 3rd party Suppliers * Escalating calls where necessary to 3rd-line support * Create and manage user accounts and licences in M365, Local Active Directory more »