Information Technology Support Administrator
East Kilbride, Scotland, United Kingdom
Nine Twenty Recruitment
IT Support Administrator Glasgow – Hybrid – Flexible Working Must be comfortable travelling very occasionally to different sites (annual basis) Our client, a prominent global drinks business, is actively seeking a IT Support Administrator to join their dynamic team in Glasgow. With a distinguished portfolio of whisky brands … locally and globally as needed. Main Responsibilities: Handle Level 1st, 2nd, and some 3rd support calls, reaching out to external resources when necessary Utilise IT Workflow System for efficient management of work items raised by business users. Respond to incidents within agreed SLAs, ensuring proper prioritization and categorization Document … knowledge and resolutions for wider IT team access Manage hardware lifecycle from deployment to disposal securely Maintain records of software licenses and procedures Assist in diagnosing incidents and coordinating support teams. Conduct IT inductions for new users and provide coaching when needed. Ensure desktop software is patched appropriately. more »
Posted: