IT Help Desk Analyst
Bedford, England, United Kingdom
Wells & Co
over 140 years of history! In a nutshell, an exciting time to join us. To support our growth plans, we are looking for an IT Helpdesk Analyst to provide 1st Line IT support for head office and managed house employees and systems in the UK and abroad. … The Role: The IT Helpdesk Analyst will be the first point of contact for all IT issues across the business. No two days are the same. You will work closely with the wider IT Department to resolve incidents and requests. Support will involve remote connectivity and … occasional physical travel. Provide 1st line support in line with SLAs to local and remote users and systems. Ensure all open IT incidents are progressed and updates communicated to end users. Respond to proactive monitoring alerts, logging and escalating incidents as appropriate. Maintain communication with users throughout the incident More ❯
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