2 of 2 IT Analyst Jobs in Essex

Job Summary: The IT Service Desk Analyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer-focused … access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when necessary. Monitor and follow up on outstanding service … requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate in continuous improvement initiatives to enhance More ❯

Healy Hunt have been exclusively mandated to support a Financial Services client to appoint a Senior IT Risk Analyst into their growing Risk function. You'll be supporting the Head of Operational Risk & Resilience across IT Risk Management, including the DORA regulations. The successful candidate will have … exposure to the board & committee, therefore strong communication skills is necessary. The successful candidate will have: A Financial Services background, ideally Banking. Strong IT Risk or IT Audit Generalist experience. DORA knowledge & experience - preferred More ❯