Job Purpose : Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and … performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus … external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work collaboratively across the IT environment and with more »
Support Analyst is required by a logistics company working from their Head Office based in Bamber-Bridge and paying up to £25k. The Company, who have a presence throughout Europe, are seeking a Support Analyst to deal with all ticketing issues both on site and in the field … for troubleshooting and completing new installations. This position would ideally suit someone with 6-12 months experience, recent graduate or possibly having completed an IT Apprenticeship, looking to establish themselves further within the world of IT. The organisation embrace training programs for new starters, implementing a clear training plan … technical support to end-users in person, via phone, email Troubleshoot and resolve hardware and software issues Assist with the maintenance and administration of IT systems and infrastructure Track user support requests and escalate complex issues Assist with the maintenance and administration of IT systems and infrastructure Collaborate more »
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Newton Blue
every stage. Are you a natural customer care advocate with extensive customer service experience and like the soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice … You will be prepared to travel as required by the business and be willing to work outside normal office hours where customer requirements dictate It would also be nice if you had: Experience of training or presentation delivery Willingnessto gain a nationally recognised training qualification A qualification in Information more »
