4 of 4 IT Analyst Jobs in North Yorkshire

As an IT Service Desk Analyst Apprentice, you'll be the first point of contact for service users and customers seeking support, information, or access to IT services. You’ll provide first-line technical support across multiple channels - including phone, email, digital platforms, and self-service tools. Role Act as the first point of contact for all … incoming IT support requests via phone and email Log, track, and manage tickets using our service management platform Ensure timely resolution of issues in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Monitor business-critical systems and automated processes, taking proactive action when needed Set up, image, and support laptops, desktops, mobile devices, and other IT equipment Provide technical support for core systems including Office 365 and Active Directory Liaise with third-party suppliers to escalate and monitor support calls Collaborate with IT Projects, Development, and Business Change teams Deliver first-time fixes for common incidents and service requests Process hardware/software orders and raise Purchase Orders Attend weekly online seminars, working towards More ❯

significantly over the coming year. With a strong emphasis on employee wellbeing, they offer a highly competitive salary package complemented by market-leading benefits. We’re currently seeking an IT Support Analyst to deliver hands-on technical support across their Edinburgh offices. The ideal candidate will have a solid background in supporting Microsoft technologies, with strong proficiency in More ❯

We are looking to recruit an Apprentice IT System Engineer who is a hardworking, organised individual with flexibility and a willingness to learn. Role Becoming a valued part of the Security Services team Learning how to provide technical support Helping the existing staff, to deliver IT support services to clients Managing the helpdesk system, ensuring all calls and … and globally recognised The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector Training The role offers long term security and the opportunity to progress into a permanent position Apprenticeship Standard Information communications technician (level 3) Training Provider ESTIO TRAINING LIMITED … Closing Date Friday, 31st October 2025 Start Date Monday, 10th November 2025 Desired Skills Attention to detail Problem solving skills Logical Keen to learn new technologies Understanding of IT systems Good work ethic Strong customer service skills Adapt to new tasks Qualifications 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential More ❯

Looking to break into the tech industry or take the next step in your IT Support career? This is a chance to join a growing software company where you'll do far more than log tickets. You'll be hands on with customers, solving real problems, and developing skills that will set you up for a career in technical … organisations work smarter for over 15 years, developing a cloud based software solution that streamlines business operations and improves efficiency. From its early days as a small start up, it has grown steadily, establishing a reputation for innovation, reliability, and exceptional service. Today, it supports a diverse range of clients across the UK, continuously evolving its software to … meet changing business needs. The product itself is highly specialised, while it's used widely, the team has kept the company agile, constantly looking for new ways to improve workflows, automate processes, and deliver real value to customers. Employees are encouraged to contribute ideas, try new approaches, and develop processes that make the company and its clients more successful. More ❯