IT Analyst Jobs in the South East

1 to 25 of 45 IT Analyst Jobs in the South East

AV & IT Support Analyst

Banbury, Oxfordshire, South East, United Kingdom
Bibby Financial Services
AV & IT Support Analyst - Banbury Bibby Financial Services have an exciting opportunity available for a reliable AV & IT Support Analyst to join our team. You will join us on a full time, permanent basisand in return, you will receive a competitive salary of £32,000 - £37,000 per annum. As our AV & IT Support Analyst, you will be the owner of the Audio Visual Service for the UK offices and on-site VIP support for Board and Executive Leadership team members. The AV & IT Support Analyst role is part of the IT Support & Operations team and is responsible for provisioning of and tracking of all IT Hardware and Software Assets … over their lifecycle. Your responsibilities as our AV & IT Support Analyst will include: To provide technical support for all aspects of the Audio Visual service across all BFS offices. This includes: To provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in place. Own and manage the relationship More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

AV & IT Support Analyst

Adderbury, Oxfordshire, United Kingdom
Bibby Financial Services United Kingdom
AV & IT Support Analyst - Banbury Bibby Financial Services have an exciting opportunity available for a reliable AV & IT Support Analyst to join our team. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £32,000 - £37,000 per annum. As our AV & IT Support … Analyst, you will be the owner of the Audio Visual Service for the UK offices and on-site VIP support for Board and Executive Leadership team members. The AV & IT Support Analyst role is part of the IT Support & Operations team and is responsible for provisioning of and tracking of all IT Hardware and Software … Assets over their lifecycle. Your responsibilities as our AV & IT Support Analyst will include: To provide technical support for all aspects of the Audio Visual service across all BFS offices. This includes: To provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in place. Own and manage the More ❯
Employment Type: Permanent
Salary: GBP 32,000 - 37,000 Annual
Posted:

IT Analyst

London, South East, England, United Kingdom
Pontoon
IT Analyst Location: Warwick/Remote (once a month on site) Contract Type: Fixed Term Contract Contract Length: 6 Months Are you ready to be a vital part of a dynamic team, driving success in the utilities sector? Our client is seeking a dedicated IT Analyst to support the Portfolio Delivery Team in delivering outstanding outcomes … to excellence in project delivery. Contribute to meaningful projects that impact the community. Enjoy a fixed-term contract with the potential for growth and development. Key Responsibilities: As an IT Analyst, you will be responsible for a variety of activities, including: Facilitating Monthly Reviews: Set up and lead project status reviews, ensuring that data in the Project Online … individual looking to contribute to meaningful projects in the utilities industry, we want to hear from you! Apply today and take the next step in your career as an IT Analyst with our client. Join us in driving success and innovation in the utilities sector! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving More ❯
Employment Type: Contractor
Rate: Salary negotiable
Posted:

IT Support Analyst - London

London, South East, England, United Kingdom
Circle Recruitment
IT Support Analyst - London An IT Support Analyst/IT Service Desk Analyst with strong 1st & 2nd line IT support experience is required by a leading law firm, to be based in their Central London office. You will be part of a small support team, with lots of autonomy in the work you … re doing. Experience Required: Worked on an IT Support Desk for at least 3 years Excellent 1st & 2nd line IT support experience in Windows 11 and MS Office 365 Administration of Active Directory & Microsoft Exchange Good networking experience - patching, knowledge of DNS/DHCP, WAN etc Some experience with technologies such as Cloud (Azure), VMware, Hyper-V or … Citrix would be a bonus Good 2nd line IT support experience in Desktop and Laptop PC hardware and software maintenance as well as building/imaging PCs Excellent communication skills (written and spoken) Any experience in supporting legal systems (such as Big Hand, iManage, Elite 3E, or other case management systems, document management systems, digital dictation systems, etc.) would More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted:

IT Support Analyst

London, South East, England, United Kingdom
Hybrid / WFH Options
GroupNexus
Role: IT Support Analyst (ANPR) Location: Hampstead, North London/Remote Working Salary: Up to £35k+ depending on experience Full time: Mon - Fri 09:00-17:00 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that … strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey. About the IT Support Analyst role: The IT Support Analyst role is responsible for providing first line support to both internal and external customers for a range of solutions. … explore will be required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. IT Support Analyst key objectives & responsibilities: Daily management of support tickets Daily Checks Compiling ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted:

IT Support Analyst

Canterbury, Kent, England, United Kingdom
Young's Employment Services Ltd
IT Support Analyst - Up to £40,000 + Good Benefits Location - Canterbury, KentOur client is looking for an IT Support Analyst to join it’s small and busy IT Services team. This is a far-reaching role that would suit a strong all-round technical support analyst/support engineer that enjoys a … varied role. The IT Support Analyst will be part of the team supporting approx. 600 - 650 users across multiple sites. You’ll provide a mix of 2nd & 3rd line BAU support for Group wide systems as well as working on new projects. With a wide remit that leans towards building, maintaining and administration of the data centre, virtualisation … through monitoring, patching and upgrades Good customer service skills for user facing and external supplier facing customers Good Understanding Networking TCP/IP Good understanding of server and other IT and networking hardware Security- Best Practice AV and endpoint security O365/Azure AD - Web & Email Windows Server 2016-2022 VMWare or Hyper-V or Nutanix or similar Administer More ❯
Employment Type: Full-Time
Salary: £35,000 - £40,000 per annum, Negotiable
Posted:

IT Test Analyst -

London, South East, England, United Kingdom
Precise Placements
IT Test Analyst Our global law firm client are actively looking for someone to join their team as an IT Test Analyst on a permanent basis. The firm are a global leader who operate in over 20+ countries but still retain a tight knit and collaborative nature, well known for having one of the best cultures … get envolve in a wide-range of projects as they are currently embarking on a major improvement programme. Projects include AI rollouts, Deployments & Upgrades. To be considered for this IT Test Analyst role, it's ideal you have: Experience required: 3 years+ working knowledge of legal applications including but not limited to iManage, Microsoft Office, BigHand, Litera More ❯
Employment Type: Full-Time
Salary: £45,000 - £55,000 per annum, Inc benefits
Posted:

IT Test Analyst

London, South East, England, United Kingdom
Hybrid / WFH Options
Picture More
IT Test Analyst Are you a skilled IT Test Analyst with experience in the legal sector, looking to join a collaborative and forward-thinking team? If you’re passionate about ensuring software quality and want to play a key role in shaping testing processes for a major digital transformation, this opportunity could be your next move. … The Role We’re supporting a well-established, mid-tier law firm in their search for an IT Test Analyst to join their London-based technology team. You’ll be part of a highly collaborative Global Systems function, working across a broad range of legal applications and custom-built systems. What’s in it for you? Competitive … Flexibility with hybrid working - enjoy a balanced approach with only 2 days in the office. The opportunity to influence and enhance the testing function during a major programme of IT and process transformation. Exposure to a variety of legal applications and cutting-edge systems, giving you the chance to broaden your skills and experience in a professional services environment. More ❯
Employment Type: Full-Time
Salary: £52,000 - £55,000 per annum
Posted:

IT Support Analyst

Bromley, Kent, England, United Kingdom
Hybrid / WFH Options
vertex-it-solutions
IT Support Analyst - Bromley KENT Salary: Up to £30K Are you an IT Support professional with at least a year of experience in a similar role? This is your chance to advance your career in a dynamic and growing organisation. You will Join our clients IT team as an IT Support Analyst , providing essential … on an exciting digital transformation journey, you will play a key role in enhancing theCentral Services systems—ensuring seamless user support and effective business operations. Key Responsibilities: Provide responsive IT support to end-users, both onsite and remotely Monitor and manage the IT support ticket queue, ensuring timely resolution Prioritise and escalate technical issues as needed Maintain clear … Assist with hardware setup, installation, and maintenance Support key applications, including Windows 10/11 and Microsoft 365 Skills & Experience Required: At least one year of experience in an IT Support role Proficiency with Microsoft Windows OS, MS Office Suite, and hardware troubleshooting Experience with Android and iOS devices (preferably in an MDM environment) Strong communication and interpersonal skills More ❯
Employment Type: Full-Time
Salary: £25,000 - £30,000 per annum
Posted:

IT Support Analyst

Sevenoaks, Kent, England, United Kingdom
Hybrid / WFH Options
Franklin Bates
Take on a brilliant opportunity to join a prestigious education establishment in a picturesque area of West Kent in a full-time permanent role as a IT Support Analyst as part of a growing IT team. Enjoy a varied role where you will bring skills across helpdesk-style user support and server management into this blended role … from support and training to grow skills in the cybersecurity space too! You will be providing a high quality, professional standard of customer service as part of an established IT team and will need to enjoy helping people from children to senior leaders with a logical, consistent approach to problem solving and excellent communication skills. Skills required for the … IT Support Analyst role include: Windows based desktops and laptops Microsoft 365 administration (Azure, Exchange, Teams, SharePoint) Active Directory, DHCP, DNS, Radius and Group Policies Window Server, SQL server and VMWare Backup systems and disaster recovery tools This IT Support Analyst role will incorporate three areas of focus across helpdesk-style user support, server management duties More ❯
Employment Type: Full-Time
Salary: £38,000 - £44,000 per annum
Posted:

IT Helpdesk Analyst

London, South East, England, United Kingdom
Hybrid / WFH Options
Picture More
IT Helpdesk Analyst – 1st Line Support – London Start Date: Early October 2025 Looking for a role where your technical skills and people-first mindset really make an impact? We’re recruiting on behalf of a highly regarded London-based law firm for an IT Helpdesk Analyst . This is a fantastic opportunity to join a collaborative … IT team that supports a professional user base and balances BAU support with project-based work. If you're passionate about delivering outstanding IT service, love solving problems, and want a role that offers hybrid working and variety in your day – this could be the perfect next step. What You'll Be Doing Act as the first point … of contact for IT support (phone, email, walk-ups, ticketing system) Resolve issues or escalate to 2nd line where needed Support users in London across hardware, software, and mobile devices Collaborate closely with colleagues in daily virtual team meetings Get involved in ongoing IT projects and process improvements Your Skills & Experience Previous experience in an IT helpdesk More ❯
Employment Type: Full-Time
Salary: £38,000 - £43,000 per annum
Posted:

IT Audit Analyst

London, South East, England, United Kingdom
Hybrid / WFH Options
Oliver James
IT Audit Analyst Hybrid | Data Centre Industry | Permanent A key client of ours within the data centre space is looking to appoint an IT Audit Analyst to join their team on a permanent basis. This is an excellent opportunity to work within a business-critical function, supporting audit and compliance across IT systems and infrastructure. … Key Responsibilities: Support the delivery of IT audit plans and risk assessments in line with internal audit strategies Evaluate IT systems, applications, and controls for effectiveness and compliance Collaborate with cross-functional teams to identify risks and recommend corrective actions Assist with the development and improvement of audit methodologies and control frameworks Maintain awareness of industry best practices … and regulatory requirements (e.g. ISO, SOC, GDPR) Prepare audit reports and present findings to relevant stakeholders What We're Looking For: Previous experience in IT audit, information security, or risk management (in-house or external) Knowledge of audit tools, frameworks (e.g. COBIT, NIST), and security standards Strong understanding of IT general controls (ITGCs), infrastructure, and networks Excellent analytical More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

IT End User Support Analyst (IT Career Switch Available)

Basingstoke, Hampshire, United Kingdom
Hybrid / WFH Options
Talent Locker
IT End User Support Analyst, Basingstoke, £31-38k + Benefits including private Medical, Hybrid Working). Career Switch/IT Career available in an IT Support Team. Are you a people-first problem-solver with a passion for technology and hands-on IT support? This is a great opportunity to join a global IT team supporting critical infrastructure and manufacturing environments-not just from behind a service desk, but actively resolving real-world IT issues on the ground. Whether you're early in your IT career or have a few years of experience, this is your chance to part of a genuinely collaborative, multi-site support operation - where you will not … some on site required at a secondary site about an hour north of Basingstoke (once every week or two which is expensed), where you'll be the face of IT-ensuring smooth service, resolving escalated issues and maintaining critical IT infrastructure. If you are looking for something new, and have a good grounding in troubleshooting hardware, applications, networking More ❯
Employment Type: Permanent
Salary: £26000 - £32000/annum
Posted:

IT Business Analyst

Slough, Berkshire, England, United Kingdom
Alt Recruitment Limited
Ref: 114 Job Title: IT Business Analyst Location: Slough Salary: £40,000 + £2600 car allowance + Bupa (family cover) Our client, a blue-chip, well-respected company is looking for an IT Business Analyst, with ITIL knowledge, if successful you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance … of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather requirements, analyse business processes, and translate them into actionable deliverables. The BA will also support the IT Business Solutions Manager to define and deliver IT and business processes across the organisation aligned as necessary to project … requirements. We will run through the full JD when we respond to the adverts. You will have proven industry experience working as an IT Business Analyst, a solid track record of utilising business analysis methodologies, tools, and techniques, working knowledge of the software development lifecycle (SDLC) and Agile methodologies, strong analytical skills with the ability to gather and More ❯
Employment Type: Full-Time
Salary: £39,000 - £42,600 per annum
Posted:

IT Business Analyst

Slough, Berkshire, England, United Kingdom
Hybrid / WFH Options
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
This is an exciting opportunity to join an expanding financial services organisation, as an IT Business Analyst. This role would suit an IT Business Analyst, with experience of utilising business analysis methodologies, tools, and techniques, along with working knowledge of the software development lifecycle (SDLC). Based in Slough with opportunities for hybrid working. IT Business … Analyst responsibilities Requirements Gathering and Analysis: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Documentation and Specification: Create clear and concise functional specifications, user stories, use cases, and process flows based on gathered requirements. Stakeholder Collaboration: Work closely with stakeholders, including business users, testing teams, and project managers, to ensure effective communication … test results, and ensure that the implemented solution meets the defined requirements. Continuous Improvement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes. Skills/Experience Proven industry experience working as an IT Business Analyst Experience of More ❯
Employment Type: Full-Time
Salary: £40,000 - £42,600 per annum
Posted:

2 month Fixed Term IT Support Analyst

London, South East, England, United Kingdom
Eligo Recruitment
IT Support Analyst - macOS and Jamf (1st/2nd Line) Central London - 2 month fixed term PAYE contract ?? Full-Time Are you between roles or looking for a short term contract? Love tech? Love helping people? Join us and become the go-to hero who keeps our creative world running smoothly!We’re looking for a tech-savvy … be the friendly face (and voice) behind the magic that keeps our team connected, creative, and productive. What You’ll Be Doing Be the first line of defence – tackling IT and comms issues company-wide. Keep our ticketing system (FreshService) in check, resolving issues or escalating when needed. Configure and deploy Macs, PCs, laptops, mobiles, and tablets – basically, you … starters like a pro, delivering a first-class experience . Support our tools of the trade: Office 365, Jamf, Teams, Google Suite, Dropbox, AV & conferencing systems . Manage shared IT resources, coordinate repairs, and keep our assets and licenses in order. Get involved in projects, office moves, inductions, and training – no two days are the same! What We’re More ❯
Employment Type: Full-Time
Salary: £34,000 - £35,000 per annum
Posted:

IT Service Desk Analyst

Epsom, Surrey, United Kingdom
Hybrid / WFH Options
Lloyd Recruitment - Epsom
IT Service Desk Analyst Competitive Salary + Excellent Benefits Package Benefits Snapshot: Hybrid working (2 days office/3 days remote) Excellent pension contributions and bonus scheme Car scheme for employees & family Private medical cover, wellbeing support, onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training options About the Role: We're looking for … a skilled and customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services organisation. You'll provide 1st line (and occasionally 2nd and 3rd line) technical support for internal teams and partners. This hybrid role involves both remote and on-site work, offering a varied and engaging environment. The IT … Apps Maintain accurate documentation and asset records Take part in shift patterns, including some weekend/on-call work What You'll Bring: 5+ years' experience in a busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and More ❯
Employment Type: Permanent
Posted:

IT Service Desk Analyst

Milton Keynes, Buckinghamshire, England, United Kingdom
Rutherford Briant
Is it time for you to step in to a new role? Do you want to be part of a Global Service Desk? Working with a well-established Technology business just outside of Milton Keynes. They have just acquired another business and need to expand the Service Desk team to meet the new demand. As part of a global … the US Team. Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets? Responsibilities: As an IT Service Desk Analyst, you will... First point of contact for all IT related issues both inbound and outbound. Document & log issues using internal ticketing system. Trouble shoot … and resolve issues within service levels, and escalate when needed Create knowledge base articles for the wider team. Requirements: As an IT Service Desk Analyst, you will need... At least 2 years’ experience within IT Support both in person and over the phone Experience troubleshooting within a Windows based environment High level of customer service and strong More ❯
Employment Type: Full-Time
Salary: £27,000 - £33,000 per annum
Posted:

Senior IT Analyst

Weybridge, Surrey, South East, United Kingdom
Hybrid / WFH Options
Saputo Dairy UK
brands include the Nations favourite cheese brand Cathedral City plus other well-known butter & spreads (Clover, Country Life, Vitalite, Utterly Butterly), functional ingredients and dairy free products. As Senior Analyst, IT you will be responsible for providing functional and technical support for business applications, primarily Sage 200. Youll play a key hands-on role in developing, enhancing and … through update/enhancement projects, playing an active part in workshops and requirement gathering, process documentation, configuration, UAT and release Developing plans for upgrades of new systems aligned to IT strategy Taking ownership on incidents and requests raised, working independently to gather more information when required, and closing tickets out within the SLA Driving supplier management to ensure services … and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access necessary to perform their role Develop and test arrangements to ensure critical IT systems availability following a disaster Identify and drive improvements to reduce the number of incidents Design, document, and communicate system standards and approve exceptions YOURE BEST SUITED FOR THE More ❯
Employment Type: Permanent, Work From Home
Posted:

IT & Technical Support Analyst

Fleet, Hampshire, United Kingdom
Hybrid / WFH Options
Personnel Selection
in our field of the buy to let mortgage sector based in Fleet, Hampshire. We have been established for over 10 years and are now seeking to recruit an IT & Technical Support Analyst to join our IT team. The role would suit candidates with some previous IT work experience seeking the next step in their career … or a recent graduate in an IT related subject seeking the opportunity to build upon their qualifications. The purpose of the role is to support mortgage product development, system configuration, reporting, release management and IT operational tasks. The role would suit candidates looking to build hands-on experience in an organisation undertaking constant and frequent change. Working Monday … flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection and more. Working directly in the IT team, a team of 22, you will be responsible for: - Data & product development • Assist in mortgage product development. • Contribute to letter development within mortgage systems. • Execute month-end reporting More ❯
Employment Type: Permanent
Salary: £25000 - £30000/annum Benefits
Posted:

IT Support Engineer / 1st Line & 2nd Line Technical Support Analyst

London, South East, England, United Kingdom
AWD online
IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at a School in Battersea, South West London. SALARY: £28,000 per … Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and … DHCP Working as the IT Support Engineer/1st Line & 2nd Line Technical Support Analyst you'll be the first point of contact for users, handling a wide range of issues from Google Workspace and Microsoft operating systems to classroom and meeting room technology. This role involves in-depth troubleshooting, managing new starter and leaver processes, and escalating More ❯
Employment Type: Full-Time
Salary: £28,000 per annum
Posted:

IT Business Analysts

Burnham, Buckinghamshire, United Kingdom
Connect Recruitment
Job Title: IT Business Analyst PURPOSE SUMMARY: A member of the IT Change Team, As a Business Analyst, you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather … requirements, analyse business processes, and translate them into actionable deliverables. The BA will also support the IT Business Solutions Manager to define and deliver IT and business processes across the organisation aligned as necessary to project requirements. Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and … improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. Responsibilities Requirements Gathering and Analysis: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Lead interviews, workshops, and meetings to understand business processes, user needs, and system requirements. More ❯
Employment Type: Permanent
Salary: GBP 40,000 Annual
Posted:

IT Business Analysts

Slough, Berkshire, England, United Kingdom
Connect Recruitment Consultants Ltd
Job Title: IT Business Analyst PURPOSE SUMMARY: A member of the IT Change Team, As a Business Analyst, you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather … requirements, analyse business processes, and translate them into actionable deliverables. The BA will also support the IT Business Solutions Manager to define and deliver IT and business processes across the organisation aligned as necessary to project requirements. Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and … improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. Responsibilities Requirements Gathering and Analysis: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Lead interviews, workshops, and meetings to understand business processes, user needs, and system requirements. More ❯
Employment Type: Full-Time
Salary: £40,000 per annum
Posted:

IT Business Analysts

Slough, Burnham, Buckinghamshire, United Kingdom
Connect Recruitment
Job Title: IT Business Analyst PURPOSE SUMMARY: A member of the IT Change Team, As a Business Analyst, you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather … requirements, analyse business processes, and translate them into actionable deliverables. The BA will also support the IT Business Solutions Manager to define and deliver IT and business processes across the organisation aligned as necessary to project requirements. Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and … improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. Responsibilities Requirements Gathering and Analysis: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Lead interviews, workshops, and meetings to understand business processes, user needs, and system requirements. More ❯
Employment Type: Permanent
Salary: £40000/annum Bens
Posted:

IT Service Desk Analyst

Worthing, West Sussex, South East, United Kingdom
STK Recruitment
Job Title: IT Service Desk Analyst Location: Onsite at Worthing, Sussex Salary: £26-29K, depending on experience + Benefits Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day. Company: We are assisting a successful IT services company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support … online and email ticket requests with a high level of diligence Respond to user requests and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability More ❯
Employment Type: Permanent
Salary: £28,000
Posted:
IT Analyst
the South East
10th Percentile
£26,750
25th Percentile
£28,250
Median
£32,500
75th Percentile
£41,581
90th Percentile
£43,750