IT Service Management Analyst I have an exciting new opportunity that has become available for a IT Service Management Analyst to work for our London based client on a permanent basis. IT Service Management Analyst Working with IT and the business to manage the activities of prioritised incidents, identifying and managing timely service … restoration. Ensuring problem tickets are efficiently managed to identify root cause and tracking of preventative actions Drafting and sending IT incident management and operational readiness communications sent by Service Management Team Chairing of the Daily Operations Review stand ups and ensuring all follow up items are completed Working closely with Global Service Owners, Business Product Owners, Business Relationship Managers … necessary reporting attributed to the reviews Service Management, including Incident, Problem, Request Fulfilment, Change Management and Service Levels. Experience chairing Change Advisory Board meetings ITIL/ITSM Certification (desired) IT Service Management Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Accenture
Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … work and actively contribute to broader initiatives through task execution. We believe in continuously iterating, solving problems, and working together to connect people around the world. That’s why it’s important that our workforce reflects the diversity of the communities we serve. Hiring people with different backgrounds and perspectives helps us make better decisions, build better products, and More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Accenture
Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … work and actively contribute to broader initiatives through task execution. We believe in continuously iterating, solving problems, and working together to connect people around the world. That’s why it’s important that our workforce reflects the diversity of the communities we serve. Hiring people with different backgrounds and perspectives helps us make better decisions, build better products, and More ❯
Job purpose: The security analyst will join a small security team for one of our clients in Central London. you will be a subject matter expert on all aspects of security to include mail security, web security, infrastructure security and end user device security. The security analyst plays a key role in driving and improving and technology security … A proactive approach to supporting a welcoming and respectful working environment for all colleagues at the organisation. Knowledge, skills and experience Essential: • Relevant experience working as an effective Security Analyst • Strong understanding of mail filtering technologies • Strong understanding of Cloud infrastructure technologies, including encryption • Demonstrable experience of working with Microsoft Sentinel, Defender and Purview • Excellent understanding of security frameworks … unauthorised access and potential threats • Proficient with SIEM, IDS/IPS, vulnerability scanners, and Azure security tools. • Experience of leading on technical vulnerability assessments and regular penetration testing of IT systems and processes to identify potential vulnerabilities and provide recommendations for risk mitigation • Experience in testing and reviewing new security solutions • A strong commitment to supporting of diversity, inclusion More ❯
