11 of 11 IT Analyst Jobs in the Thames Valley

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … Ensure that tickets have appropriate categories assigned, correct status is applied, and priority is clear. Where a new Problem is identified; a Problem ticket is opened and communicated to IT so the team ensure related IT Cases are linked and the root cause is investigated with aim of finding a viable workaround and/or a permanent solution. … Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support Specialist/Lead during absences. Qualifications & Experience: MS Office 365 Suite (Outlook More ❯

IT Analyst - SC Clearance, Multi-site, Hardware Repair, ITSM Up to £140 per day (Inside IR35 - Umbrella) Multiple locations across UK (5 days per week onsite - travel to multiple sites required) Contract until 31/03/26 My client is a high profile IT Consultancy who require an SC Cleared IT Analyst/IT … Requirements: Active Security Clearance (SC Cleared) Valid UK Driving Licence, with ability to travel to multiple sites in the role to deliver/collect devices Proven experience as an IT Analyst/IT Engineer (or equivalent) in providing Triage and Hardware Repairs Knowledge of ITSM systems to help with Queue Ticket Management Ability to provide manual stock More ❯

IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support for firm-approved software and … analytical skills Excellent customer service and communication abilities Bachelor's degree in Computer Science/Information Systems (preferred) Experience in a professional services or law firm environment is desirable IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent More ❯

IT Support Analyst - Newbury Keywords - IT Support Engineer, Support Technician, IT Engineer, Service Desk Engineer, 1st and 2nd Line support, desktop support A brand new role working with an established IT solutions and business consultancy. We're looking for an adaptable IT Support Analyst to help keep systems, devices, and people connected and … productive.This role would suit someone who enjoys solving everyday tech challenges, supporting colleagues, and making IT run that bit smoother across a busy organisation. The role Providing front-line technical support to colleagues, both in person and remotely. Setting up and maintaining laptops, user accounts, and software tools. Responding to support tickets, diagnosing issues, and following through to resolution. … Taking ownership of general IT housekeeping updates, access requests, and asset records. Lending a hand on improvement work or new technology rollouts. Promoting good IT and security practices across the business. What you'll bring Experience working in an IT support or service desk environment. Familiarity with modern workplace tools (e.g. Microsoft 365, collaboration platforms, device management More ❯

2nd Line IT Support Analyst - Newbury - £30,000 to £35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working … within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Install, configure … on various platforms (Active Directory, Office 365, etc.). Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Qualifications and Skills: Experience in IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and attention to detail. Strong communication skills and excellent customer More ❯

2nd Line IT Support Analyst - Newbury - 30,000 to 35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working … within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Install, configure … on various platforms (Active Directory, Office 365, etc.). Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Qualifications and Skills: Experience in IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and attention to detail. Strong communication skills and excellent customer More ❯

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of the … steps where relevant. Able to run weekly meetings to review proposed changes people want to implement within the firm. Working in conjunction with the Service Desk Team Leader and IT Team Leaders in analysing historic data to identify underlying trends Responsible and accountable for the overall ownership of the Incident until resolution Chairing Major Incident Review meetings Review timeline … and reported impact to Business, understand root cause or details around root cause investigation Managing Requests for Change, to ensure that these meet quality and conformance standards; co-ordinate IT staff and Customers to ensure accurate and appropriate risk assessments and communications during changes Chairing weekly CAB meetings, ensuring changes are appropriately risk managed, prioritised, and have no adverse More ❯

IT Business Analyst (LNG) - London Based - Energy Trading Role Summary Aubay is seeking an experienced IT Business Analyst to support a high-profile Vessel Performance Dashboard (VPD) project within a major energy organisation. The successful candidate will play a key role in gathering and translating business requirements into actionable data solutions for the LNG and Products … This includes engaging with stakeholders, validating data, and ensuring the final dashboard supports performance optimisation and operational insights. This is a dynamic role ideal for a technically confident business analyst with experience working in complex data environments and a solid understanding of vessel operations or industrial logistics. Required Skills and Experience: Proven experience as a Business Analyst in More ❯

Taking incoming support calls and providing timely, effective assistance Monitoring and managing support tickets within agreed SLAs Delivering user training sessions Testing bug fixes and updates before client release IT qualification or degree (essential) Experience working with service desk ticketing tools such as Jira Strong knowledge of SQL, Windows environments, and databases Fluency in English Experience with remote access More ❯

ServiceNow Test Analyst Hybrid Salary up to 45k A QA Engineer is required to join a growing ServiceNow implementation team within an IT Systems provider. The role is a vital position; and the successful candidate will have a pivotal role in system delivery with the chance to make a significant impact on the quality of output. You will More ❯

My client, a reputable Investment Bank, is looking to hire a technical Business Analyst to play a key role on a major transformation programme across their Fixed Income technology space. This is a Greenfield programme of work where the Bank is looking to modernise their trading platform, moving to a new microservices-based architecture and delivering an advanced suite … of real-time pricing applications across Credit and Rates. For this role, they want to hire a Technology Business Analyst who understands object-orientated programming and who can work closely with the business and technology to establish requirements and get involved with the architecture and design of the platform. You will not be coding in this role, but an More ❯