IT Support Analyst
Harlow, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Raytheon Technologies
installation Audio Visual/Meeting/Conference support Enhancing the Service Desk, developing knowledgebase articles, and fostering a "shift-left" mindset Desktop imaging and deployment Incident, Problem, and Change Management Delivery of Service Requests IT Asset Management 1st/2nd Line Application and Infrastructure support Deskside support and assisting the Service Desk as needed Provide excellent … diplomacy Excellent verbal and written communication skills Conflict resolution and problem-solving to achieve win/win outcomes Focus on business value rather than just solutions Technical aptitude, requirements management, risk assessment Travel within the UK and work with minimal supervision Existing Security Clearance (SC) or ability to obtain it Full Driving License ITIL Foundation and relevant technical … qualifications Experience with enterprise technologies (Active Directory, SCOM, SCEP, SCCM, Citrix, CompTIA) Practical experience in IT operations, project delivery, troubleshooting across user devices, servers, and networks Knowledge of health and safety risk assessments, method statements, and safe working practices Benefits: 25 days holiday (increasing to 27) plus public holidays Contributory Pension Scheme (up to 10.5% company contribution) Discretionary Bonus More ❯
Posted: