Farnham, Surrey, United Kingdom Hybrid / WFH Options
ECS Resource Group Ltd
1st Line IT Support Engineer Salary: £26,000 - £31,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go to person … for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve … complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of Microsoft 365 and Windows 10/ More ❯
Leatherhead, England, United Kingdom Hybrid / WFH Options
Bytes Software Services
and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity … drive consumption, adoption, and customer satisfaction with the objective of tangibly contributing to customer success and growth. The Procurement Advisory Consultant will join our growing diverse team of experienced IT procurement professionals to deliver commercial and procurement advisory, renewals management and transaction services for software assets by defining and implementing a professional, structured, and repeatable process resulting in … Able to work under pressure and meet deadlines Educational Qualifications: Minimum A-Level Certified Batchelor’s Degree in a relevant subject Professional Qualifications CIPS Diploma (Standard, Advanced or Professional) ITAM/SAM Certification/Accreditation i.e., CSAM ILIL Foundation Project Management Accreditation i.e., PRINCE2 More ❯
guildford, south east england, united kingdom Hybrid / WFH Options
Bytes Software Services
and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity … drive consumption, adoption, and customer satisfaction with the objective of tangibly contributing to customer success and growth. The Procurement Advisory Consultant will join our growing diverse team of experienced IT procurement professionals to deliver commercial and procurement advisory, renewals management and transaction services for software assets by defining and implementing a professional, structured, and repeatable process resulting in … Able to work under pressure and meet deadlines Educational Qualifications: Minimum A-Level Certified Batchelor’s Degree in a relevant subject Professional Qualifications CIPS Diploma (Standard, Advanced or Professional) ITAM/SAM Certification/Accreditation i.e., CSAM ILIL Foundation Project Management Accreditation i.e., PRINCE2 More ❯