2 of 2 IT Assistant Jobs in the City of London

Department: Systems & IT Reports to: IT Manager Our Values: Every day the energy, creativity and passion of Manolo permeates through our business. We believe in the artist and the artisan; we are innovative while still protecting our heritage. We strive for timeless beauty and quality craftsmanship. We celebrate curiosity and believe in working proactively and being solution focussed. … to deliver excellence. We believe in making people smile. Purpose of Position: To provide excellent customer service and an efficient and proactive administrative and technical support for all MB IT and application systems, working closely with third-party suppliers and actively participate in the testing and implementation of new systems. Key Responsibilities: Be the primary point of contact for … all System & IT related issues, requests and questions Provision of hardware for new starters, creation of accounts, and processing leavers Reacting to tickets logged in our Support portal, to triage and progress to resolution or to assign within Systems & IT or to a 3rd party partner Daily check of all system scheduled tasks and interfaces, and troubleshoot errors More ❯

The Asprey Group is currently recruiting for an IT Support Assistant to provide front-line technical support to users across Asprey’s global business, as well as maintaining, configuring and installing elements of the company’s IT infrastructure. Key Responsibilities Provide front-line support by responding to user requests and proactively identifying support needs Assist the Global … IT Lead with the setup, maintenance and basic troubleshooting of IT equipment including PCs, laptops, printers and mobile devices Seek opportunities to train and inform users to increase their IT knowledge and efficiency, documenting and sharing training materials where appropriate Escalate unresolved issues, suggestions or change requests to the Global IT Lead where appropriate and participate … in resulting team discussions Liaise with IT suppliers and carry out necessary admin (raising Purchase Orders, etc) Provide general administrative support to the Global IT Lead as required Where necessary and agreed, work outside standard hours to support global users and projects Skills & Experience Good communication skills Excellent organisation and capacity to manage and prioritise support requests Analytical More ❯