1 of 1 IT Engineer Jobs in Warminster

PRINCIPAL ACCOUNTABILITIES: This role revolves around answering, logging and managing calls related to IT software, hardware and systems; setting their priorities and owning them to resolution. Answering and logging all incidents/requests whether received via phone, email or face to face. Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion. Create … Desk knowledge base Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary Project a positive image of IT and maintain/develop good working relationships with both internal and external customers to improve service delivery. PERSON PROFILE: QUALIFICATIONS, SKILLS AND EXPERIENCE An aptitude for learning and a … at the other UK based Companies Willing and prepared to work unsociable hours where necessary to meet deadlines Hybrid working on offer on a rota basis with the wider IT team - approximately 3 days in office per week dependent on needs of the business. Robert Half Ltd acts as an employment business for temporary positions and an employment agency More ❯