1 of 1 IT Governance Jobs in the Thames Valley

Chopstix, Taco Bell, and Waitrose. We have 31 hotels, our own forecourts, and are at the forefront of the EV revolution. World-class technologies are key to this, and IT Operations underpin our business while simultaneously innovating and enabling our future. The IT Service Delivery Manager is responsible for the IT Service Desk function, overseeing delivery of … high-quality IT Service to the business through internal resources and external partners and suppliers. Working alongside the IT Infrastructure and Security Manager, the role will ensure stability and compliance is adhered to across the service. Responsibilities Lead, coach and develop the IT Service Desk team and function. Identify, implement, and mature best-practice IT Service … Management principles, partnering IT Service with the business while instilling a culture of service excellence. Own the IT Service Management platform, driving adoption of new functionality. Promote a culture of continuous improvement and drive continuous service improvement (CSI) initiatives. Review and act on satisfaction surveys and end-user feedback. Monitor and analyze performance metrics and trends and react More ❯