1 of 1 IT Infrastructure Engineer Jobs in Renfrewshire

Overview Reporting to the IT Infrastructure Manager, the primary focus of the role is on closing 1 st line IT service tickets from colleagues in India and KOSEAI but will also support other time zones as time and needs dictate. The role principally focuses on IT Infrastructure-related tickets, working closely with a colleague in … Delhi who focuses on application-related tickets (such as SAP B1). This role is part of our company-wide IT team, so will contribute to supporting and delivering global IT initiatives and projects. Close collaboration with IT colleagues in HQ and the India/KOSEAI region in particular will be essential. The role will work within … the IT team to develop company-wide standards and processes that meet or exceed internal customer expectations. Duties and Responsibilities Fulfilment of service requests and incidents in a timely manner, particularly those relating to the team based in India and wider KOSEAI region Work closely with end-users, Business Analysts, and the wider Applications/Infrastructure teams to More ❯