2 of 2 IT Manager Jobs in Batley

IT Change & Release Manager/IT Change Manager Leeds area, Hybrid role – As Change & Release Manager your responsibilities are to Lead & deliver functions within a large public sector managed service operating within a SIAM (Service Integration and Management) model. Successful IT Change & Release Manager/IT Change Manager will be responsible … for defining, developing, implementing, adopting and optimising Change & Release management processes in a multi-tower environment. As IT Change & Release Manager/IT Change Manager you’ll be defining process strategy and goals for Change & Release Management across all Service towers, attend process reviews forums to drive continuous improvement and effectiveness of processes. Monitor KPI’s … whilst reporting on Service Tower performance against process KPI’s. Also IT Change & Release Manager/IT Change Manager will participate in Change and Release Management processes including eCAB/CAB. Ideally as IT Change & Release Manager/IT Change Manager should have excellent working knowledge of ITIL, (ITIL v 4 accreditation More ❯

IT Problem Manager/Problem Analysis/Problem Coordinator Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful IT Problem Manager/Problem Analysis/Problem Coordinator will be investigating and analysing incidents to identify underlying … problems and root causes by proactivity looking at ServiceNow. As IT Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and … familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as IT Problem Manager/Problem Analysis/Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have More ❯