1 of 1 IT Operations Manager Jobs in West Yorkshire

2nd Line Operations Manager (Delivery & Support) About us We are a fast-growing technology organisation committed to empowering users with smart, dependable systems. Our mission is to reduce friction in day-to-day operations, turn complex data into meaningful insight, and support teams to work smarter - not harder. The role We seek a hands-on and strategic … 2nd Line Operations Manager to lead our 2nd Line Delivery & Support team. This individual will help break down complex tasks, gather requirements, and liaise closely with business sponsors and stakeholders. You'll ensure the 2nd Line team and engineering squads have clear deliverables, realistic timelines, and robust support to deliver against those commitments. Key Responsibilities Lead the end … continuous improvement and process optimisation across the team Allocate resources effectively and mentor team members Act as incident commander during major outages Collaborate across cross-functional teams (product, engineering, operations) to prioritise and deliver work Create and maintain strong operational processes, automation, and documentation Who we're looking for Strong technical foundation in IT operations and support More ❯