3 of 3 IT Services Delivery Manager Jobs in Berkshire

IT Service Delivery Manager - Remedy Permanent Theale/Home Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical … supplier management, and service improvement across both in-house teams and third-party providers. What you’ll do: Oversee daily IT service delivery across internal and outsourced teams Act as Major Incident Manager, coordinating rapid recovery and resolution Manage supplier performance, including Remedy Managed … disruption Support project transitions into live service and enforce operational acceptance Drive continuous service improvements and stakeholder engagement The successful IT Service Delivery Manager will have: Proven experience in IT Service Delivery or Service Management roles Strong grasp of ITIL More ❯

Our Vision: Continue to be the leading UK mobile infrastructure services company. Our Mission: To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart. We are at an exciting time in our company’s development. We've come a … meet the high standards expected of us and demand the best of ourselves through our values. About the Role The IT Service Delivery Manager is responsible for ensuring IT Service Management processes are enforced and adhered too, including overseeing the daily delivery … arising from SRM’s Knowledge, Skills and Experience Extensive experience of working within IT Service Management, either in Service Management or Service Delivery Roles Experience of managing internal and external stakeholders; monitoring performance against service level agreements, participating in effective working relationships to deliver continuous improvement. More ❯

The IT Service Delivery Manager is responsible for ensuring IT service management processes are enforced and adhered too, including overseeing the daily delivery of service whether delivered internally or via a 3rd party. 3 day hybrid working in the office … each week. Great benefits on offer to include a very generous holiday allowance. The role holder will also act as Major IT Incident Manager and lead on resolving high profile issues, managing, and overseeing recovery actions and coordinating activity to ensure downtime is kept to a … and overseeing project acceptance into service. Experience Needed: Extensive experience of working within IT Service Management, either in Service Management or Service Delivery Roles Remedy experience is essential Experience of managing internal and external stakeholders; monitoring performance against service level agreements, participating in effective working More ❯