2 of 2 IT Services Delivery Manager Jobs in Scotland

IT Infrastructure & Service Delivery Manager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. This will require communication, coordination and collaboration with various IT service owners (network, applications, information security, etc.). … managing global employees that may work in various time zones. Providing strategic leadership to your IT Team, ensuring smooth and efficient day-to-day IT services, fostering a culture of continuous improvement, accountability, service excellence/& enhancing our service wherever possible. Ensuring our IT service management processes aligned with ITIL best practices, including … ensure consistency, efficiency, and compliance, driving forward ITIL service delivery across the group, ensuring best practices are embedded in our daily operations Ensuring our IT services meet the highest availability, performance, and security standards to support our business objectives. Ensure that IT services comply with all relevant laws, regulations, and company policies. More ❯

IT Infrastructure & Service Delivery Manager On-site | £50,000–60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment … Excellent opportunity for an experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You’ll Do: Lead a global … IT service desk team Coach and develop junior IT staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT More ❯