18 of 18 IT Services Delivery Manager Jobs in the UK

Service Delivery Manager – Hospitality – Up to £85,000 plus benefits – London (hybrid) Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Service … Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive … Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery/IT operations in multi-vendor environment Background experience in retail, hospitality or restaurant industry Experienced in managing outsourced IT service More ❯

IT Service Delivery & Vendor Manager We’re partnering with a leading global professional services firm undergoing a major IT transformation to find an experienced IT Service Delivery & Vendor Manager to join their Technology Services team. This is a pivotal role ensuring world-class delivery of IT services and vendor performance across the UK and global offices. You’ll act as the bridge between business stakeholders, service owners, and suppliers making sure IT services are stable, cost-effective, and continually improving. Key Responsibilities: Oversee day-to-day IT service delivery across infrastructure, end … commercial value Manage major incidents and problem management, ensuring clear communication and fast resolution Own service performance reporting and drive continual service improvement initiatives Act as the primary IT business partner for service delivery into the organisation You’ll bring: 10+ years in IT Service Management, with strong ITIL and vendor management experience Proven More ❯

JOB TITLE: Service Delivery Manager … LOCATION: London SALARY: £60,000 - £70,000 WAY OF WORKING: Full Time/Hybrid | Permanent THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT environments … service performance, strong stakeholder relationships, and proactive improvement of IT operations. You will act as the bridge between clients, technical delivery and account management, ensuring services consistently exceed expectations. RESPONSIBILITIES: Act as primary escalation point for persistent issues and major incident coordination Monitor and report on SLA and KPI performance across customers Drive cross-team More ❯

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to … data protection and information security policies; collaborate with InfoSec on incident management. Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless service delivery and alignment across regions. About you You’re a dynamic IT professional with a proven track record in IT service delivery or … environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and More ❯

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to … data protection and information security policies; collaborate with InfoSec on incident management. Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless service delivery and alignment across regions. About you You’re a dynamic IT professional with a proven track record in IT service delivery or … environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and More ❯

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm's Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to … data protection and information security policies; collaborate with InfoSec on incident management. Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless service delivery and alignment across regions. About you You're a dynamic IT professional with a proven track record in IT service delivery or … environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and More ❯

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to … data protection and information security policies; collaborate with InfoSec on incident management. Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless service delivery and alignment across regions. About you You’re a dynamic IT professional with a proven track record in IT service delivery or … environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and More ❯

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to … data protection and information security policies; collaborate with InfoSec on incident management. Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless service delivery and alignment across regions. About you You’re a dynamic IT professional with a proven track record in IT service delivery or … environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and More ❯

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to … data protection and information security policies; collaborate with InfoSec on incident management. Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless service delivery and alignment across regions. About you You’re a dynamic IT professional with a proven track record in IT service delivery or … environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and More ❯

IT Service Manager Permanent Based in Solihull We are looking for a IT Service Manager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced IT Service Manager to join our IT team. You will be responsible … for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with external vendors … backlog – to ensure issues are resolved fully and completely. What we need from you: Proven experience in IT service management, with a focus on delivering high-quality services to internal stakeholders. Proven ability to manage IT service teams, including defining and measuring KPI’s and SLA’s. Knowledge of IT Support tools Knowledge More ❯

IT Service Manager Permanent Based in Solihull We are looking for a IT Service Manager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced IT Service Manager to join our IT team. You will be responsible … for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with external vendors … backlog – to ensure issues are resolved fully and completely. What we need from you: Proven experience in IT service management, with a focus on delivering high-quality services to internal stakeholders. Proven ability to manage IT service teams, including defining and measuring KPI’s and SLA’s. Knowledge of IT Support tools Knowledge More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic IT Service Delivery Manager to join their growing team. Reporting to the Director of Customer Success, you'll be responsible for ensuring the smooth delivery of IT services to … key customers, maintaining exceptional service and driving continual improvement. You'll act as the customer's advocate within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. What you'll be doing: Be the main point of contact for customers, building trusted relationships and championing their needs. Manage contracts and … ISO standards (ISO 27001, ISO 20000) and GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic IT Service Delivery Manager to join their growing team. Reporting to the Director of Customer Success, you'll be responsible for ensuring the smooth delivery of IT services to … key customers, maintaining exceptional service and driving continual improvement. You'll act as the customer's advocate within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. What you'll be doing: Be the main point of contact for customers, building trusted relationships and championing their needs. Manage contracts and … ISO standards (ISO 27001, ISO 20000) and GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function? This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You ll be joining the business … at a pivotal moment the organisation is ready to modernise its IT support offering and elevate its customer-facing services. You ll be trusted with a blank sheet of paper to set the agenda, define structure, and choose support tooling. You'll help connect support teams and … 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing best practices More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business … at a pivotal moment – the organisation is ready to modernise its IT support offering and elevate its customer-facing services. You’ll be trusted with a blank sheet of paper to set the agenda, define structure, and choose support tooling. You'll help connect support teams and … 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We’re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing best practices More ❯

clients. We're a fast-growing team passionate about delivering exceptional service and fostering a high-performance culture. Job Summary We are seeking an experienced and visionary Service Delivery Manager to lead our Helpdesk operations at CloudClevr. In this pivotal role, you will oversee a team of 45 dedicated support professionals, ensuring seamless, high-quality service … delivery to our global customer base. Leadership is at the heart of this position— you'll inspire, mentor, and empower your team to exceed expectations while driving operational excellence and continuous improvement. If you thrive on building high-performing teams and turning challenges into opportunities, this is your chance to make a lasting impact. Key Responsibilities - Team Leadership … operations, including ticket resolution, escalation handling, and resource allocation to maintain SLAs and achieve 99%+ customer satisfaction targets. - Performance Optimisation: Develop and implement strategies to enhance service delivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and IT service management is More ❯

Service Delivery Manager – People Solutions Applications Circa £70k per annum + benefits (Up to 20% bonus, life assurance, and 25 days holiday + bank holidays) Hybrid – 2–3 days per week in Parklands office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the … of a suite of HR and People applications provided by an outsourced vendor. You’ll act as the primary liaison between business stakeholders, vendors, and internal tech teams, ensuring services align with business needs and deliver value. We’re looking for candidates with proven experience in: Managing enterprise-grade HR and People systems (e.g. payroll, recruitment, talent, learning, compensation … and regional business needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP SuccessFactors and other HR platforms Please apply directly with your CV. If suitable, we’ll be in touch to More ❯

Please read the following job description thoroughly to ensure you are the right fit for this role before applying. Technical Applications Manager Technical Applications Manager 12 Month Fixed Term Contract Can work remotely but must be available to travel to our offices or customers as and when required. Job Summary We are currently looking for an … experienced Technical Applications Manager who will lead Telents Enterprise Applications product team who are responsible for managing the day-to-day application service and delivery of system enhancements, projects, major incidents and support. Working closely with the wider IT leadership to deliver technical application upgrades and supporting the integration of Telents application estate into … M Group. Key Deliverables Lead the delivery of Telents Enterprise Application service to ensure technology supports the delivery of Telents business strategy. Manage a team of internal, and external partners, specialists responsible for the development, implementation, and support of enterprise applications. Support the team, including solution architects, product owners, engineers and business analysts, fostering a culture More ❯