18 of 18 IT Services Delivery Manager Jobs in England

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities … ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all … escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and report on service KPIs and More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities … ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all … escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and report on service KPIs and More ❯

and we’re looking for someone who can help us deliver secure, compliant, and high-performing IT services. As our new IT Secure Projects Service Delivery Manager, you’ll be the vital link between IT and Security. You’ll help shape and implement secure solutions, manage service transitions, and ensure … chance to work on meaningful projects that matter—while growing your career in a supportive, forward-thinking team. What You’ll Be Doing- Supporting secure IT service delivery across high-profile public sector and HMG projects.- Collaborating with project teams, suppliers, and clients to embed security from the ground up.- Helping shape policies, assess risks, and … the business.- Playing a key role in service transitions and ensuring compliance with ISO 27001, NCSC guidance, and more. What You’ll Bring- Experience in IT service delivery or security operations—especially in secure or regulated environments.- A working knowledge of SFIA-aligned practices and frameworks.- Strong communication, coordination, and stakeholder management skills.- A proactive mindset More ❯

project portfolioand were looking for someone who can help us deliver secure, compliant, and high-performing IT services. As our new IT Secure Projects Service Delivery Manager, youll be the vital link between IT and Security. Youll help shape and implement secure solutions, manage service transitions, and ensure we meet … is your chance to work on meaningful projects that matterwhile growing your career in a supportive, forward-thinking team. What Youll Be Doing - Supporting secure IT service delivery across high-profile public sector and HMG projects. - Collaborating with project teams, suppliers, and clients to embed security from the ground up. - Helping shape policies, assess risks, and … across the business. - Playing a key role in service transitions and ensuring compliance with ISO 27001, NCSC guidance, and more. What Youll Bring - Experience in IT service delivery or security operationsespecially in secure or regulated environments. - A working knowledge of SFIA-aligned practices and frameworks. - Strong communication , coordination, and stakeholder management skills. - A proactive mindset and More ❯

to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role … for someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with … cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless … IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with … the wider UK IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless … IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with … the wider UK IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring More ❯

IT Service Delivery Manager - Hybrid (Gloucestershire) - £45,000 - £55,000 + Excellent Benefits I'm seeking an IT Service Delivery Manager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. … This is a strategic role where you'll manage service delivery, drive improvements, and ensure systems meet operational and organisational needs. Benefits: 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements of … the IT Service Delivery Manager: Act as the primary service owner and decision-maker across critical business systems Lead user groups and represent the organisation at regional and national collaboration meetings Drive system performance, functionality improvements, and service integration across departments Own change governance, risk escalation, and compliance processes Liaise with suppliers, delivery More ❯

IT Service Delivery Manager - Hybrid (Gloucestershire) - £45,000 - £55,000 + Excellent Benefits I'm seeking an IT Service Delivery Manager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. … This is a strategic role where you'll manage service delivery, drive improvements, and ensure systems meet operational and organisational needs. Benefits: 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements of … the IT Service Delivery Manager: Act as the primary service owner and decision-maker across critical business systems Lead user groups and represent the organisation at regional and national collaboration meetings Drive system performance, functionality improvements, and service integration across departments Own change governance, risk escalation, and compliance processes Liaise with suppliers, delivery More ❯

to becoming the innovative, technical and professional College of choice. Our success is through Our People! We are seeking to appoint an experienced and motivated IT Service Delivery Manager to join our dedicated and fast-paced IT and Digital Team. This is an on-site role based across our Burslem and Cauldon … campuses , requiring a consistent presence to support hands-on service delivery and team collaboration. In this key role, you will oversee the day-to-day delivery of IT and Reprographics services across the College. You'll lead on service desk performance, manage external provision of services/software, and play a central … and coordination between support and technical teams, you'll be essential in driving efficiency and continuous improvement. You will bring: Demonstrable experience in IT helpdesk or service delivery management, with strong leadership and communication skills. Proven ability to coordinate tasks, manage workloads, and deliver against key performance targets. Experience in vendor and contract management, hardware procurement More ❯

Our client delivers well adverse MSP who deliver into the Public sector, they provide various different types of IT solutions. They arean IT consultant company that offers expert technology, IT and telephony consultation services. They have 150+ experienced team members and 9 locations in the UK and Ireland.They are now on the lookout for … a Service Delivery Manager to come on board permanently. Responsibilities: Customer Site Travel Service Management Client Relationship Resource Management Financial Management Process Management Skills/Must have: ITIL Service Management Experience MSP Experience Supplier Management Education experience Good knowledge of IT 3-5 years Management Experience Benefits: Health Dental Bonus - £5k per year Salary More ❯

We’re hiring: 2nd Line Delivery Manager (Leeds/Hybrid) 💰 Salary: From £40,000 🏠 Hybrid working (HQ in Leeds) We're looking for a proactive and analytical 2nd Line Delivery Manager to lead support operations and drive continuous improvement in a fast-paced tech environment. You'll take ownership of incident and … and Engineering to prioritise fixes ✅ Act as Incident Commander for high-priority issues ✅ Champion customer needs and data-led performance What you’ll bring: 🔧 Strong technical background in IT ops or support 📊 Experience with SLAs, MTTR, root cause analysis 🤝 Excellent communicator, leader, and team collaborator 🧠 ITIL knowledge and continuous improvement mindset What you’ll get: 🌴 32 days holiday More ❯

IT Service Delivery Manager Location: Surrey | Hybrid An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing organisation undergoing significant digital transformation. This role is ideal for a proactive and strategic individual with a strong background in IT service management … improvement initiatives aimed at enhancing quality, efficiency, and end-user satisfaction. Oversee the configuration, maintenance, and optimisation of ITSM tools, particularly Jira and ServiceNow. Develop, document, and refine service delivery processes to ensure standardisation and scalability. Monitor service performance, produce actionable reports, and identify areas for operational improvement. Lead, support, and develop a growing team of service desk … currently a team of five with planned expansion). Manage service escalations and ensure timely and effective resolution of issues. Collaborate cross-functionally to align IT service delivery with broader business needs and priorities. Required Skills & Experience: Minimum of 5 years’ experience in IT service management or a similar leadership role. Demonstrated expertise in More ❯

Service Delivery Manager | Up to £50k | Hybrid (Northwich) We're hiring an experienced Service Delivery Manager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing … Oversee internal IT systems and service performance ✅ Manage outsourced vendors and contracts ✅ Lead SLAs, KPIs, and incident/change processes ✅ Ensure compliance (ISO 27001, SOC 2) ✅ Own budgeting, procurement, and innovation initiatives ✅ Collaborate with senior stakeholders and exec team What we're looking for: 🔹 3+ years in internal IT service delivery 🔹 Strong vendor management More ❯

Our client is an award-winning specialist travel company creating tailor-made holidays to selected destinations and is looking for an IT Infrastructure Engineer with expertise in maintaining IT & Data Communication system's infrastructure and providing efficient and effective technical support. Hybrid role - ideally looking for someone to visit the … office 2 days a week. The Role: This role is vital in maintaining core IT and data Communication systems infrastructure and providing efficient and effective technical support services across the business. This will involve maintaining strong relationships with third-party suppliers and managing the IT support team to provide the business with modern, resilient IT Infrastructure. It will also involve implementing strategies and solutions to enhance service quality and performance across a range of systems. Key Responsibilities Technical Support: Ensure the IT infrastructure is efficient and resilient using a combination of 3rd party vendors and an in-house team. Act as an escalation point for technical issues, providing guidance More ❯

IT Service Delivery Manager Location: Gloucester/Cheltenham Contract: Permanent Salary: Up to £54,000 This role is responsible for managing and supporting the organisation’s core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders … the new RMS platform. Collaborate with project and delivery teams to ensure smooth service integration. Engage with diverse stakeholders, partners, and suppliers. Provide expert consultation on service delivery and project implementation. What We’re Looking For: Proven experience in a Service Management role. Strong stakeholder management and communication skills. Experience working with external partners and suppliers. More ❯

COMPLIANCE SERVICE DELIVERY MANAGER/OPERATIONAL IT COMPLIANCE Up to £100,000/Bonus/Car Allowance & Strong Staff Benefits SECURE has Strategically Partnered with a Multi-Award Winning, Software Based organisations. As an independently owned market leader, they are a major driving forces behind Innovative Development of Enterprise-Led Internet Technology. Success in … this position with enable to business to securely achieve its global growth ambitions. Role Overview: This is a fantastic opportunity for an experienced Compliance Manager to Lead a Team of 12 including Compliance Analysts & Team Leaders. Reporting Directly to Head of Compliance, you will focus on ensuring Compliance across IT & Tech-driven areas, particularly Applications & Technology … Proven Experience Managing Teams within an IT or Tech Environment. Expertise in IT Compliance Stack , specifically in Applications & Technology Functions. Strong Understanding of banking, financial services, or similarly Regulated Sectors. Knowledge of Compliance Frameworks & Risk Management within Tech environments. Strong Communications Skills with Ability to engage both Technical & Non-Technical Teams. Solution-Oriented Approach to More ❯

IT Service Delivery Manager Hybrid/Coventry (1 day a week) £75,000 + 15% Bonus + 12% Pension We're working with one of the UKs most significant organisations which impacts all of us on a day to day basis. They are going through an innovative transformation which will revolutionise the way UK … infrastructure operates and ultimately have a hugely positive impact on the environment. Naturally, tech is at the heart of this, and as IT Service Delivery Manager, you will be responsible for managing all the organisations tier-1 IT vendors to ensure IT services are world-class, stable, and scalable … is essential that you have experience leading large vendors in complex organisations. You will have SME technical support, therefore the core focus here is the IT Service Delivery capability, as you can lean on your technical colleagues when needed. Bonus points if you have managed IT Services for both IT vendors More ❯