2 of 2 IT Services Manager Jobs in Liverpool

UK-based) will focus on developing new business opportunities and nurturing existing client relationships in the IT Service Management (ITSM) and Managed Services sectors. As a key part of our sales team, you will be responsible for generating sales leads , building strong client relationships, and identifying opportunities … and drive growth opportunities across the ITSM market . Key Responsibilities: Develop sales strategies and drive new business opportunities in the ITSM and Managed Services sectors. Conduct prospecting activities including cold calling , networking, and attending industry events. Generate and qualify leads by identifying prospects and converting them into clients. … proposals to prospective clients. Collaborate with clients to understand their business needs and recommend tailored software solutions. Up-sell and cross-sell products/services to existing clients , ensuring they are leveraging all relevant solutions. Support clients through the sales lifecycle , ensuring a smooth transition from sales to Professional More ❯

Service Delivery Manager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced Service Delivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic Service Delivery Manager who can help … wide-ranging remit. In a nutshell 🥜 Leading and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving … and Escalation processes, ensuring high levels of performance, accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT service delivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. As part of the senior leadership More ❯