8 of 8 IT Services Manager Jobs in London

Customer Success Manager - IT/ITES Services About This Role Qualification: Bachelor's Degree in IT, Computer Science or related areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES … across IT and ITES sectors Account Success Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services … ITES environment Client-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholders Project Orientation: Understanding of delivery models, SLAs, and IT services lifecycle (including support, development, or BPO processes) Problem-Solving: Proactive in identifying issues and resolving them before they escalate Tools Knowledge: Familiarity with CRM platforms (e.g., HubSpot, Salesforce), project More ❯

Are you passionate about transforming education through the power of technology? Do you have previous experience in a Sales or Account management role selling IT Services into schools? You may well be currently working in an IT Support capacity for an MSP who supply into schools and be keen to take on a new challenge. … be the role for you. This is a fantastic opportunity to use your technical prowess while making a difference to young lives across the UK. Role: School Development Manager, Account Manager, Education Sales Manager, Sales Executive, ICT Technician, IT Technician, Network Manager, Education partnerships Manager, School Partnerships Manager … that can be used in your own time also plus more awesome benefits! So, if you have experience working with schools in a sales, Account Management or IT Support capacity, and are keen to take on a role that will allow you to influence school improvement through offering smart, tailored technology solutions …CLICK APPLY and send through a More ❯

Are you passionate about transforming education through the power of technology? Do you have previous experience in a Sales or Account management role selling IT Services into schools? You may well be currently working in an IT Support capacity for an MSP who supply into schools and be keen to take on a new challenge. … be the role for you. This is a fantastic opportunity to use your technical prowess while making a difference to young lives across the UK. Role: School Development Manager, Account Manager, Education Sales Manager, Sales Executive, ICT Technician, IT Technician, Network Manager, Education partnerships Manager, School Partnerships Manager … that can be used in your own time also plus more awesome benefits! So, if you have experience working with schools in a sales, Account Management or IT Support capacity, and are keen to take on a role that will allow you to influence school improvement through offering smart, tailored technology solutions ...CLICK APPLY and send through a More ❯

work. After more than a century in the industry, we continue to innovate as a world-leading organisation. The Role The ITSDM is responsible for overseeing the delivery of services provided by external vendors to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves as a liaison between the company … and its vendors, fostering collaborative and productive relationships. The ITSDM is responsible for the day-to-day service delivery of defined IT Services provided by both internal and external service providers, maintaining accountability from the service provider's delivery obligations. Responsibilities As our IT Service Delivery Manager, some of your day to day … duties will include Work closely with service providers to ensure a high quality of services delivered Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives Act as the primary point of contact for escalations, issue resolution, and service reviews Partner with the MSPs to implement new technologies, automation and More ❯

working culture and fantastic career progression About Our Client My client does amazing things with data and technology. They are experts in all things across the spectrum of IT, Network, NetDevOps and Security Infrastructure and have a deep track record in architecting, designing, building and automating some of the UK's largest Enterprise and Data Centre environments. Job … Description As the Customer Success Manager, you will have the following key responsibilities: Build and maintain strong relationships with clients to ensure ongoing satisfaction and loyalty. Act as the primary point of contact for client queries, providing timely and effective resolutions. Collaborate with internal teams to ensure smooth delivery of products and services. Analyse client data to identify … activities align with company goals and objectives. The Successful Applicant A successful Customer Success Manager should have: Proven experience in a customer success role within the Tech services space. A strong understanding of sales processes and customer success strategies. Excellent problem-solving skills and a proactive mindset. Exceptional communication and interpersonal skills to effectively engage with clients. More ❯

About The Role We are seeking a dynamic and experienced IT Service Desk Manager to lead our high-performing Service Desk team during a 12-month maternity cover. This is a hands-on, leadership role responsible for managing day-to-day operations, meeting SLAs, and ensuring the team continues to provide excellent support across a mix … environments. You will oversee a team of 10, including 1st Line, 2nd Line and Deployment Engineers. Your team will act as the first point of contact for all IT issues across the business, resolving incidents directly or escalating to specialist teams where appropriate. As we continue to grow through acquisitions, the Service Desk team will play a critical … people leadership and team development skills • Ability to confidently engage with C-suite and executive stakeholders • Knowledge of ITIL best practices • Track record of improving IT support services and managing change • Hands-on experience with enterprise environments and modern endpoint management tools • Exposure to supporting infrastructure migrations or mergers & acquisitions-related IT work is a More ❯

Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations … accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do As a seamlessly integrated part of the BCG network, we provide consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. We create technology platforms and deliver exceptionally customized solutions of the future for … tomorrow. Our style is entrepreneurial - nimble and innovative, with multifaceted, cross-functional teams and completely vendor-independent. Our unique selling proposition is technology expertise and delivery. As a Manager, you will work closely with our client's leadership teams to understand their key challenges, define IT strategies, win buy-in for your recommendations and lead BCG More ❯

Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT Service Delivery Manager. For this role you must have prevous experience working in a legal environment and have solid managerial experience in Service Delivery. The successful candidate will receive an excellent starting salary along with a brilliant benefits package plus … be keen to succeed in a new challenge. Having superb communication skills both written and verbal is key along with Office 365 experience. The duties will include: Leading IT Service Delivery Projects. Day-to-day operations within the IT Team. Dealing with stakeholder management. Identifying and resolving service improvements. Implementing new systems. This is an incredible More ❯