11 of 11 IT Services Manager Jobs in the City of London

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the … may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and … should demonstrate the ability to anticipate and address customer needs and concerns proactively. Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided. Excellent delegation skills, negotiation skills and strong people management skills. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK … IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring AV equipment, conferencing More ❯

and implementation across both physical and virtual environments. The ideal candidate is dynamic, highly committed, and brings a structured, analytical, and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments. The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder … readiness criteria are met prior to go-live. Conduct Service Management Readiness Testing to validate operational preparedness. Collaborate with the ServiceNow tooling team to ensure seamless onboarding of new services into the ITSM platform. Partner with Solution Architects to ensure service designs meet functional and non-functional requirements. Coordinate with IT Security to complete all required health … operational risks and issues related to service transition activities. Key Skills Service Transition Management Leading end-to-end service transition activities for complex IT projects. Embedding new services into operational environments with minimal disruption. Service Design Creating detailed service design packages that align with business and technical requirements. Integrating enterprise standards and supplier capabilities into service models. More ❯

We are looking for a Technical Service Manager to assist the Head of Global Service Delivery in ensuring that the Cloud Operations & End User Computing teams consistently provide an expert, efficient, and highly customer-focused IT support service to our Managed Service Clients’ user community within agreed service levels, managing reported incidents and requests throughout the … incident lifecycle. The Technical Manager will provide guidance, technical advice, and mentoring to other members of the team ensuring all processes are followed each and every time, to the requisite level of detail, to ensure a high quality support service. The manager will also act as one of the deputies in the absence of the Head More ❯

driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for … the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity. Requirement’s Definition and Management: Plans and drives scoping and … DC Ops or Project Management Office, to ensure that the Products which are sold are capable of being Delivered and Supported going forward. Management of contractors and supplier of Services Solid understanding of DC Operations, constituent elements that make up a Live Production DC Hall. Deep understanding of Shared/Dedicated Installations in a Data Centre environment Sufficient expertise More ❯

Customer Experience Manager - IT Services Customer Experience Manager - IT Services This range is provided by Robertson Sumner. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Job Title : Customer Experience Manager Location : London (Office-Based) Represented … level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service, Business Development, and General Business Industries Technology, Information and Media, IT Services and IT Consulting, and IT System Installation and Disposal Referrals increase your chances of interviewing at Robertson Sumner by 2x Get notified about new Customer … Experience Manager jobs in City Of London, England, United Kingdom . Customer Experience Lead (Full-Time) - Oxford Street London, England, United Kingdom 4 hours ago London, England, United Kingdom 4 hours ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom More ❯

company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media … of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance across the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations … Improvement. Accountable for defining, documenting and integrating service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review More ❯

Senior Category Manager - IT & Technology | £80,000 to … bonus | 12% Cash allowance | healthcare | 10% non contribution pension | PLUS Final salary pension | + many more benefits | Central London - Flexible working range to suit | Global Financial Services business A brand new role working for a highly reputable, interesting and unique financial services business who operate across UK, Europe and Asia, to join an existing IT Category … ensure the business is getting the best service in line with cost efficiency Experience and requirements: Deep technical category experience within Technology & IT Ideally Financial or Professional Services industry experience, but not essential Previous experience working on complex global projects, dealing with Tier 1 suppliers of significant values Confident in engaging and influencing senior level stakeholders, and More ❯

Group IT and Information Services Procurement Manager This role can be based at any of these INEOS sites: London or Lyndhurst, UK Brussels or Antwerp, Belgium Cologne, Germany Lavera, France Rafnes, Norway INEOS Olefins & Polymers Europe and INEOS Group are seeking an experienced IT and Information Services Procurement Manager. The INEOS Group … IT and Information Services Procurement Manager will lead an established Group network, the role is responsible to multiple stakeholders across the INEOS group. These stakeholders have not only a broad base of IT hardware, software and solutions in place today, but diverse needs driven by their unique business strategies and requirements. The Group … IT and Information Services Procurement Manager is responsible for reconciling these needs and identifying opportunities to create synergies and drive technological efficiencies across the businesses, as well as recognise where a unique solution is required. This role will develop the appropriate procurement strategies and negotiate the best contracts in the marketplace, fulfilling needs of the More ❯

Technical Project Manager - IT Services, London (City of London) Client: RiverSafe Location: London (City of London), United Kingdom Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: The Role The Technical Project Manager will lead high-impact projects across Cyber Security, DevOps, and Application More ❯

LEAD IT BUSINESS DEVELOPMENT MANAGER to £120k base plus £200k+ OTE Food & Beverage, Consumer Packaged Goods, Retail Manufacturing IT Enterprise Business Applications & IT … Transformation projects Opportunity to move to Sales Director position, build a team Excellent salary from £100-120k basic plus OTE uncapped This privately owned IT Solutions & Services provider is urgently seeking a highly experienced IT Sales Lead with a focus on Consumer Packaged Goods/Manufacturing to promote and sell IT Enterprise … Business Application and IT Transformation services. You will be supported by a highly experienced IT Solutions delivery team and multiple Case Studies to support your sales pitch into these organisations. There is a huge opportunity to grow the Sales Division and take a Head of Sales role within the business, developing other avenues and revenue streams More ❯