IT Service Desk Manager
- Hiring Organisation
- DGH Recruitment
- Location
- City of London, London, United Kingdom
IT Service Desk Manager/IT Support Team Leader A fantastic opportunity has arisen for a IT Service Desk Manager/IT Support Team Leader Analyst to join our leading law firm on a permanent basis. IT Service Desk Manager/IT … input to call and ticket management • Promote a culture of ownership, professionalism, and first-time resolution. • Oversee the day-to-day running of the IT Service Desk, ensuring timely and effective resolution of incidents and requests. • Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation ...