3 of 3 IT Support Analyst Jobs in Ipswich

Our client, a forward-thinking financial services organisation, is expanding their internal IT operations team and looking for an experienced Senior IT Support Analyst to take ownership of frontline technical support. You'll be the go-to person for advanced technical issues, working closely with service … can be flexibility on start & finish times and working from home arrangements. What You'll Be Doing: Acting as the escalation point for complex IT issues, handling requests via phone, email, and ticketing systems Managing user lifecycle operations such as onboarding/offboarding and access provisioning (SharePoint, Exchange, conditional … access policies, etc.) Taking full ownership of support requests-seeing issues through to resolution with a proactive and service-focused mindset Monitoring performance against SLAs, aiming to resolve the majority of tickets quickly and effectively Logging and maintaining accurate technical documentation and solution guides Investigating repeat incidents to identify More ❯

IT Service Desk Analyst - Vertas Group Limited Salary: Up to £30,000 per annum Hours: 37.5 hours per week, 52 weeks per year Location: Ipswich, Suffolk About Us: At Vertas Group Limited, we are passionate about engaging our colleagues, enhancing their wellbeing, and fostering career development. If you … share our enthusiasm, we have an exciting opportunity for you. Role Overview: We are seeking a skilled and customer-focused IT Service Desk Analyst to join our dynamic team. In this role, you will collaborate with our internal IT team and third-party IT service providers … to deliver exceptional technical support, troubleshoot and resolve IT issues, and ensure the efficiency and reliability of our IT services across multiple sites. Key Responsibilities: Technical Support: Provide first-line and second-line technical support to end-users via phone, email, or in person. Resolve More ❯

IT Service Desk Analyst - Vertas Group Limited Salary: Up to £30,000 per annum Hours: 37.5 hours per week, 52 weeks per year Location: Ipswich, Suffolk About Us: At Vertas Group Limited, we are passionate about engaging our colleagues, enhancing their wellbeing, and fostering career development. If you … share our enthusiasm, we have an exciting opportunity for you. Role Overview: We are seeking a skilled and customer-focused IT Service Desk Analyst to join our dynamic team. In this role, you will collaborate with our internal IT team and third-party IT service providers … to deliver exceptional technical support, troubleshoot and resolve IT issues, and ensure the efficiency and reliability of our IT services across multiple sites. Key Responsibilities: Technical Support: Provide first-line and second-line technical support to end-users via phone, email, or in person. Resolve More ❯