Information Technology Support Analyst
Manchester, England, United Kingdom
DGH Recruitment
IT Support Analyst/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst/2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis. IT Support Analyst/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of … of reoccurring incidents and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Support Analyst/2nd Line Support Analyst Attributes/Skills: • Good troubleshooting and analytical skills • Knowledge of Citrix, Windows more »
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