2 of 2 IT Support Engineer Jobs in Exeter

We're looking for an exceptional IT Support Engineer to help us make a difference to our planet. As our IT Support Engineer the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home.This is a voluntary … This is who we are. We'reaforcefor good - focusing on our environmental and socialimpact We'reexperts by nature - always learning and developing to do thingsbetter We live and breathe it - putting our purpose at the heart ofdecision-making We'rebettertogether-understandingpartnerships and inclusivity make usgreater We keep evolving - pushing boundaries to make tomorrow better for ourcustomers Your world of … which processes are optimised. Autonomyin provision ofsupportand working under routine direction with limited discretion. We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster More ❯

The Role: We are working with a fast-growing, cutting-edge professional services company who are looking for a Technical Customer Support Technician. This is not just another support role-it's a chance to play a pivotal part in shaping the future of a dynamic organisation while advancing your own career in a collaborative environment. Company … technical issues raised by end users. With comprehensive training and accreditation in the supported technologies, you'll play a key role in providing an excellent customer experience. Provide technical support via phone and a dedicated support portal. Diagnose and resolve technical issues related to end-user devices and server environments. Document and track support requests in the … ticketing system. Offer guidance and training to end users. Escalate unresolved issues to engineering teams or vendors. Follow established support policies and procedures. Participate in projects and company initiatives as required. Technical requirements 2+ years of experience in technical support Experience supporting Azure infrastructure (training and certifications provided) Understanding of networking components, including identity management, DNS, DHCP, and More ❯