1 of 1 IT Support Engineer Jobs in the Isle of Man

Our client are a long established technology services and consultancy business within the IT and Telecoms arena, serving clients locally and across multiple jurisdictions with solutions from connectivity, networking, voice, cloud, managed IT, and cybersecurity. Business demand continues to grow, hence now actively seeking an additional IT Support Engineer to join their team. As IT Support Engineer here you will be responsible for: Independently providing technical support, managing customer issues from initial ticket to resolution.Maintain detailed records and documentation for each case, escalating where appropriate Ensure customer satisfaction by communicating … whether remote or in-person Take proactive steps to address potential issues by monitoring systems for recurring problems and providing feedback on service improvements Support and maintain network infrastructure by configuring, monitoring, and troubleshooting network equipment (switches, routers, wireless access points) Administer Active Directory and domain support, including More ❯