Swansea, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
First Line ITSupportEngineer This is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with a generous benefits package. … Salary Hybrid working opportunities. Flexible hours Bonus scheme Training opportunities and professional development. The Role Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate and handover tickets when required. Provide … regular and relevant updates to customers throughout the support process. Requirements Previous MSP Experience - Essential Driving License - Essential Right to work in the UK - Essential Minimum 1 year ITSupport Experience ITSupport Technician Skill Sets Previous Experience providing IT support. (essential) Microsoft more »
Swansea, Wales, United Kingdom Hybrid / WFH Options
Searchability®
First Line ITSupportEngineer This is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with a generous benefits package. … Salary Hybrid working opportunities. Flexible hours Bonus scheme Training opportunities and professional development. The Role Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate and handover tickets when required. Provide … regular and relevant updates to customers throughout the support process. Requirements MSP Experience – Essential Driving License – Essential Right to work in the UK – Essential Minimum 1 year ITSupport Experience ITSupport Technician Skill Sets Previous Experience providing IT support. (essential) Office 365 experience more »
ITSupportEngineer Up to £23,000 4 Day Working Week - Driving License Needed In this role, you will be expected to provide fast, effective IT solutions with a friendly and professional service. Along with this you will maintain effective documentation of work done using a … ticket system, manage and supportIT infrastructure and support team leader and Helpdesk Manager. With this role, there will be opportunities for your continuous development with vendor certifications and Microsoft, CompTIA certifications. Responsibilities: Ensuring that Incidents and Service Requests are resolved within SLA commitments for our clients … maintaining ownership of the ticket to resolution. This will including working directly with more experience engineers where required. Liaising with suppliers and third-party IT companies where needed to complete Helpdesk tickets. Updating our internal knowledge management systems with new or changed information arising from tickets. Covering on calls more »
2nd Line ITSupportEngineer I am working on behalf of a Large local MSP who are looking to grow their team by adding a 2nd Line Engineer. This vacancy presents a great opportunity for the right candidate to join a reputable company with an established client more »
2nd Line ITSupportEngineer I am working on behalf of a Large local MSP who are looking to grow their team by adding a 2nd Line Engineer. This vacancy presents a great opportunity for the right candidate to join a reputable company with an established client more »