TW3, Hounslow, Greater London, United Kingdom Hybrid / WFH Options
MFK Recruitment
2nd Line ITSupportEngineer Hybrid Working - 4 days remote, 1 day on-site (Hounslow) We have an exciting opportunity for a 2nd Line ITSupportEngineer to join a well-established and ambitious organisation. MFK Recruitment has successfully placed 45 IT professionals with this company over the past five years, with … still working there today. The company is committed to helping its employees grow and progress, and many of our candidates have advanced quickly within the business. 2nd Line ITSupportEngineer - Key Responsibilities Provide Level 2 technical support for servers, networks, and desktops, resolving issues efficiently and aiming for first-time fixes. Manage incidents and problems … escalated from 1st Line Engineers. Deliver high-quality support to both internal and external customers. Offer solutions or workarounds while ensuring customer SLAs are met and escalating concerns when necessary. Prioritise, document, and resolve tickets according to agreed service levels. Maintain and develop the team’s knowledge base, sharing information to improve support. Record accurate time entries using Autotask. More ❯
Hounslow, Middlesex, England, United Kingdom Hybrid / WFH Options
MFK Recruitment
2nd Line ITSupportEngineer Hybrid Working - 4 days remote, 1 day on-site (Hounslow) We have an exciting opportunity for a 2nd Line ITSupportEngineer to join a well-established and ambitious organisation. MFK Recruitment has successfully placed 45 IT professionals with this company over the past five years, with … still working there today. The company is committed to helping its employees grow and progress, and many of our candidates have advanced quickly within the business. 2nd Line ITSupportEngineer - Key Responsibilities Provide Level 2 technical support for servers, networks, and desktops, resolving issues efficiently and aiming for first-time fixes. Manage incidents and problems … escalated from 1st Line Engineers. Deliver high-quality support to both internal and external customers. Offer solutions or workarounds while ensuring customer SLAs are met and escalating concerns when necessary. Prioritise, document, and resolve tickets according to agreed service levels. Maintain and develop the team’s knowledge base, sharing information to improve support. Record accurate time entries using Autotask. More ❯
ITSupportEngineer - Uxbridge - On-site/hybrid after 6 months- £35k with a guaranteed bonus. FryerMiles are delighted to be working with a leading Automation company to assist with their recruitment of an ITSupport Engineer. Specific responsibilities include: Supporting problems with various Microsoft components Install IT Workstations across PC systems, laptops and … operating systems Acting as the initial point of contact for troubleshooting and resolving IT concerns Contributing to IT projects, including system upgrades and implementations Overseeing IT infrastructure and security for offices across the UK & Ireland End-to-end administration of Azure AD, Intune, Windows 11, and Office 365, with escalation to 3rd line support when required. … Experience/Qualification: 1-2 years proven experience in a 2 nd Line support role or equivalent Degree/Bachelors in IT or Computer Science CompTIA A+ or similar Networking experience Experienced in analysing complex data and presenting results Demonstrated ability to manage and execute projects efficiently Delivered technical support within a corporate IT setting Must More ❯
